What are the responsibilities and job description for the Computer Operator position at Intellibee?
SCOPE OF THE PROJECT:
THIS WILL BE A ONE-YEAR CONTRACT WORKING AT THE CLEMSON UNIVERSITY INFORMATION TECHNOLOGY CENTER WITH THE POSSIBILITY OF EXTENDING 36-MONTHS.
DAILY DUTIES / RESPONSIBILITIES:
- MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.
- MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVES INCIDENTS AND SERVICE REQUESTS AND/OR CONSULTS WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE THE NETWORK CONTROL CENTER.
- CONTROL NETWORK AND SYSTEM PROCESSING. RESPONDS TO CUSTOMER INQUIRIES AND ALERTS VIA EMAILS, INCOMING CALLS, AND WALK-INS. CONDUCTS ROUTINE INSPECTIONS ON EQUIPMENT AND REPORTS ANY ABNORMALITIES. OTHER OPERATIONAL DUTIES AS ASSIGNED SUCH AS MEETINGS, PROJECT WORK, ADMINISTRATION AND FACILITIES REQUIREMENTS.
- CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES. ASSIST WITH IMPLEMENTING NETWORK AUTOMATION TOOLS.
- PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- MONITORING TOOLS (SPLUNK, SOLARWINDS, CISCO ISE, CISCO CATALYST)
- PYTHON SCRIPTING
- ROUTING PROTOCOLS (I.E. BGP, OSPF)
- PALO ALTO FIREWALL CONFIGURATION
- CISCO WIRELESS TROUBLESHOOTING
- CISCO MERAKI CONFIGURATION
- DNS CONFIGURATION
- IP NETWORK TROUBLESHOOTING
- LINUX SERVER BATCH SCRIPTING
- TECHNICAL WRITING EXPERIENCE
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
- LEADERSHIP SKILLS
- STRONG CUSTOMER SERVICE
- SELF-MANAGEMENT
- WEB PROGRAMMING
REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT
Skill Matrix:
- Scripting Language experience 2 - 4 Years
- Technical writing 2 - 4 Years
- Customer service skills 2
- Leadership skills 2
- Cisco ISE 2 - 4 Years
- Understanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking) 2 - 4 Years
- Linux 2 - 4 Years
- Microsoft Office Suite 2 - 4 Years
- Python 2 - 4 Years
- Programming experience 2
- Firewall 2 - 4 Years
- Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM 2 - 4 Years
- SolarWinds 2 - 4 Years
- SPLUNK Operations 2 - 4 Years
