Program Lead (Lead Business Analyst)

The Lead Business Analyst - BISD role will serve as the lead of an experienced team of business analysts, responsible for guiding and supporting the analysis, documentation of requirements, and improvement of business processes across multiple projects. This role combines mentorship with hands-on analytical work, driving successful project delivery by ensuring that business requirements are well understood, clearly documented, and aligned with the organization's goals.

Key Responsibilities:

• Support:
  • Lead, guide, and support a team of business analysts, fostering consistency and knowledge-sharing within the team.
  • Assign, prioritize, and oversee team workloads to ensure optimal performance and timely project delivery.
  • Conduct regular peer reviews and provide coaching to help team members meet project goals and deadlines.
• Requirements:
  • Oversee the gathering and analysis of business requirements, ensuring accuracy and alignment with business needs.
  • Lead the documentation of detailed business processes, user stories, and acceptance criteria, supporting the development of system enhancements.
  • Ensure consistent use of requirements management tools and methodologies within the team.
  • Stakeholder Engagement:
  • Act as the primary liaison between business stakeholders, IT, and development teams to ensure project alignment and clarity on requirements.
  • Collaborate with project managers, product owners, and other key stakeholders to prioritize backlogs, mitigate risks, and ensure smooth project execution.
  • Facilitate workshops and meetings to understand business needs and provide regular project updates to senior leadership.
• Reporting:
  • Monitor and track progress on multiple projects, ensuring that business analysts deliverables meet quality standards and timelines.
  • Conduct regular reviews of team outputs, including user stories, business process flows, and requirements traceability, to ensure alignment with business objectives.
  • Lead efforts in testing and validation, ensuring solutions meet business needs before deployment.
  • Collaboration:
  • Collaborate with IT, vendors, and external consultants to ensure that business requirements are accurately translated into technical solutions.
  • Drive cross-functional initiatives, ensuring alignment between business goals and technical implementations.

Qualifications:

• Bachelor’s degree in business administration, Information Technology, or a related field
• 7 years of experience as a Business Analyst, with at least 3 years in a leadership role managing or mentoring teams.
• Strong expertise in Agile methodologies, including experience managing product and sprint backlogs.
• Proven experience translating complex business requirements into clear, actionable documentation (user stories, acceptance criteria, etc.).
• Exceptional communication and interpersonal skills, with the ability to work effectively across various teams and departments.
• Expertise in process modeling, root cause analysis, and process improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive insights and decision-making.
• Experience working with enterprise-level systems and multi-module applications.
• Proficiency in tools such as Jira, Azure DevOps, or other requirements management platforms.
• Experience with statistical tools and data analysis is a plus.
• CBAP, CSPO, PMP, or other relevant certifications are preferred.

Skills:

• Leadership and mentoring abilities.
• Advanced analytical and problem-solving capabilities.
• Strong understanding of Agile methodologies (Scrum, Kanban).
• Excellent organizational and multitasking skills to manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Visio, PowerPoint) and process mapping tools.
• Experience with Application Lifecycle Management (ALM) and automated testing tools is a plus.

Skill Matrix:

• Leadership - Strong leadership and mentoring skills, with experience leading and guiding experienced teams. Required 5 Years
• Communication - Effectively conveying ideas to both technical and non-technical teams at various levels of an organization Required 5 Years
• Stakeholder Management - Ablity to build and maintain working relationships with key stakeholders within the organization Required 5 Years
• Support - Guide and help experienced professionals in achieving their goals and support in removing obsticles. Required 5 Years