What are the responsibilities and job description for the Client Success Manager position at Intelligent Audit?
Although we are a global workforce, we do have Hybrid roles in Alpharetta, GA and Rochelle Park, NJ. If you are near those locations, you will have a hybrid schedule with days in the office and other days working from home.
Job Title: Client Success Manager
Reports to: Director Of Client Success
Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Client Success Manager responsible for customers success/growth with Intelligent Audit for All Tier Level accounts.
What You Will Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:
- Continuously assess customer's satisfaction for Tier 2 level accounts
- Maintain updated issues list that is communicated and managed on a regular interval (TBD by IA and Customer)
- Coordinate project issue resolution across different functional teams
- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
- Provide operational insights to customers regarding savings and cost savings opportunities
- Leads customer yearly business review
- Troubleshooting - GL coding exceptions, payments, reporting
- Assist with reporting requests/questions
- Monitoring, creating KPIs around customer health
- Review Weekly Customer Health Report per Customer
- Provide direct support for the renewal activities associates with their accounts
- Use Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from Clients
What You Will Bring:
- Excellent verbal, interpersonal and written communication skills
- Team player with the ability to operate effectively in a fast-paced environment
- Ability to work with all levels of internal staff, as well as outside clients and partners
- Strong analytical, problem-solving, and decision-making capabilities
- Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
- Ability to communicate effectively with both technical and non-technical audiences
- Comfort with a remote team environment
- Proficiency in on-line meeting applications (Zoom, MS Teams, Others)
- Strong Customer Facing experience.
- Demonstrated success in a collaborative, entrepreneurial and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization
Minimum Qualifications:
- Bachelor’s degree or similar experience
- Minimum 3 years of relatable experience (Audit, Finance Accounting, Logistics, transportation)
- Freight, Pay & Audit experience preferrable.
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Technical aptitude and advanced skill with Microsoft Office
- Solid Excel will need an analytical approach to problem solving and leverage proficiency with Microsoft Excel (to include V Look-ups, Pivot Tables and conditional formatting.
