What are the responsibilities and job description for the Desktop Support position at Intelligent IT Designs?
About us:
Intelligent IT Designs engages with business owners to identify opportunities to better utilize technology to increase security, improve efficiency, gain a competitive advantage as well as reduce operational costs. Our assessments result in improvements to technology that once implemented, we then continue to manage and support on behalf of the business owner.
Job Overview:
We are looking for someone with strong technical abilities. The ideal person is passionate about technology, is detail oriented, only provides high quality solutions and consistently seeks out better ways to do things. We want someone who loves all things IT and even though this person is an expert in many things, he/she always seeks to learn and grow in various areas of information technology. We need someone who enjoys designing IT solutions and applying creativity to solving business problems. It is also important to be able to provide technical support to clients as well as be willing to train your team members.
Why Should You Apply?
- Strong team environment. No politics.
- We value our employees. They are number one.
- We are committed to creating opportunities for our employees and are intentional about creating opportunities to help them consistently grow.
- We welcome innovative, creative people. We want to try new things.
- Opportunities to learn and grow are here.
- We offer competitive compensation based on experience and qualifications.
If you have the required experience and skills, we would love to hear from you. Please submit your resume along with a cover letter detailing your qualifications for this position.
Responsibilities:
- Prefer someone with leadership abilities who can grow into a leadership position
- Perform server, network and cloud migrations
- Manage server, network and cloud environments
- Install, configure, and troubleshoot operating systems and software applications
- Help define and refine security stack and security tool, policies, procedures and framework
- Set up and maintain computer networks, including LAN and VPN connections
- Provide technical support to stakeholders for software, and network-related issues
- Secure desktop, network and server environments
- Monitor network performance and ensure system availability and reliability
- Collaborate with team members to resolve complex technical issues
- Maintain accurate documentation of IT support activities
- Assist in the procurement and setup of new IT equipment
Experience:
- Minimum of 7 years of experience in hands on IT support
- Minimum of 7 years of experience in IT solutions design, engineering and implementation
- Strong knowledge and experience with IT security – Cyber security
- Strong knowledge of computer networking concepts and protocols (TCP/IP, DNS, DHCP)
- Proficiency in Windows Server administration, deployment, troubleshooting and environment
- Experience managing, supporting and migrating to Microsoft 365 and Azure environment’s
- Experience with networking solutions such as Meraki, SonicWall and Unifi networking equipment is preferred
- Familiarity with Linux operating systems and command-line interface
- Experience with ticketing systems for issue tracking
- Ability to provide support for both Windows and Mac OS environments
Skills:
- Strong problem-solving skills and ability to think analytically
- Excellent communication skills, both verbal and written
- Strong leadership abilities. Possibility of becoming department manager
- Ability to work independently as well as collaboratively in a team environment
- Detail-oriented with strong organizational skills
If you have the required experience and skills, we would love to hear from you. Please submit your resume along with a cover letter detailing your qualifications for this position.
Job Type: Full-time
Pay: $62,523.00 - $87,807.00 per year
Benefits:
- Paid time off
Compensation Package:
- Hourly pay
Schedule:
- Monday to Friday
- On call
Experience:
- IT support: 7 years (Required)
- Cybersecurity: 5 years (Preferred)
- IT solutions design, engineering and implementation: 7 years (Preferred)
Work Location: In person
Salary : $62,523 - $87,807