What are the responsibilities and job description for the Director of Medical Staff Services and Quality Management position at Intelligent Staffing, Inc.?
We are seeking an experienced leader to join our team as the Director of Medical Staff Services and Quality Management. In this role, you will be responsible for overseeing the customer experience and refining our processes to ensure seamless delivery of high-quality medical services to our patients.
About Us:
Our hospital features 184 licensed acute care beds, in-patient surgery, an Advanced Primary Stroke Center, cardiac services, and a 35-bed 24-hour ER department. We serve the community by providing high-quality medical services to residents of the Antelope Valley, Santa Clarita Valley, and surrounding areas.
Responsibilities:
- Oversee the coordination of the hospital-wide volunteer program, including recruitment, on-boarding, training, scheduling, and recognition
- Develop and implement strategies to improve patient satisfaction and experience
- Work closely with the CBO to resolve patient disputes and billing issues
- Provide family support for spiritual/bereavement and/or counseling as needed or requested
- Facilitate Employee Reward and Recognition activities and engagement
A minimum of 2 years of experience in management of patient accounts in a hospital business office is required. The ideal candidate will have excellent communication and leadership skills, with the ability to influence others and drive positive change.
