What are the responsibilities and job description for the IT Technician II (San Francisco, CA) position at Intelligent Technical Solutions?
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II . We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance :
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Job Qualifications
Job KPI's
Compensation :
Pay rates start at $30.73 / hr up to $34.56 / hr and vary by experience and location.
Benefits :
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible :
Step 1 : Please go to this link for a short technical quiz : PRE-EMPLOYMENT ASSESSMENT
Step 2 : Complete this pre-recorded video interview : PRE-RECORDED VIDEO INTERVIEW
Salary : $31 - $35
