About Intelliguard :
Intelliguard protects patients and hospitals by creating a continuously improving environment of safety around every medication decision through an advanced data platform, interoperable software architecture, and RFID-powered station and cabinets. Ours is a global, data-first company that delivers clinical, supply chain, and regulatory solutions to ensure safety and positive outcomes from supplier to patient.
We continue to expand our product lines and deploy groundbreaking solutions that enable safety across the healthcare supply chain. Join our team of engineers, developers, pharmacy professionals, quality control experts, and commercial team associates as we drive toward breakthroughs every day.
Ours is a history we're proud of. And our future is one we look forward to. Come join us!
About The Role :
Intelliguard has an excellent opportunity for a Clinical Support Specialist to join our team in Columbus, Ohio reporting to the Manager of Client Services. This individual is a vital link between healthcare providers, hospital / pharmacy staff, and our cutting-edge healthcare technology. This position focuses on supporting the deployment, utilization, and troubleshooting of our technology to ensure optimal performance in hospital and pharmacy settings. The specialist plays a critical role in enhancing patient care, streamlining workflows, and providing expert clinical support to users of our systems.
What You'll Be Doing :
- Client Support and Training :
Provide clinical and technical support to hospital and pharmacy staff using our technology.
Deliver virtual training sessions to ensure effective use of the technology by clinical and non-clinical teams.Collaborate with end-users to address workflow integration challenges and optimize the use of our solutions.Troubleshooting and Issue Resolution :Identify and resolve user issues, escalating complex technical problems to the appropriate internal teams.
Serve as a point of contact for real-time troubleshooting, guiding users through technical and clinical challenges.Document support interactions and resolutions to contribute to the knowledge base.Collaboration with Internal Teams :Work closely with software developers, product teams, and account managers to provide user feedback and improve technology performance.
Participate in cross-functional meetings to discuss product updates and clinical implications.Support implementation teams during system rollouts and upgrades by remotely assisting clients.Clinical Expertise and Compliance :Apply clinical knowledge to ensure the technology aligns with hospital and pharmacy workflows.
Assist clients in maintaining compliance with healthcare regulations (e.g., HIPAA, Joint Commission standards).Provide input on product features and improvements from a clinical perspective.Documentation and Reporting :Maintain detailed records of client interactions, technical issues, and solutions in support databases.
Generate reports on user activity, common issues, and feedback to support continuous improvement.Contribute to the development of user guides, FAQs, and other training resources.We Would Love To Hear From You, If :
Associate or bachelor's degree in a relevant field (or 2-3 years of equivalent experience).Familiarity with hospital or pharmacy workflows, including medication management, inventory systems, or patient safety protocols.Experience with healthcare technology systems (e.g., EHR, automated dispensing systems, or pharmacy management software).Proficiency in virtual communication tools (e.g., Zoom, Microsoft Teams).Strong problem-solving and analytical abilities.Exceptional communication and interpersonal skills to interact effectively with healthcare professionals.Ability to multitask in a remote environment and maintain professionalism under pressure.Professional Certification : Active RN, CMA, or Pharmacy Technician certification preferred but not required.Why You Should Join Us :
Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time)Medical, Dental, Vision Plans401K with Employer MatchLife / AD&D and Long-Term Disability (LTD)Flexible Spending Account (FSA)Voluntary Life / AD&D Optional PlansPet PlanTo play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision!Other Information :
Hybrid Role in Columbus, OH(4 days in office, 1 day remote)The essential functions of the job are usually performed in an office setting, in an indoor, temperature-controlled environment. The office environment noise level in the work environment is typically low to moderate. While performing the job duties, the employee is regularly required to sit for extended periods, standing and walking intermittently, reach with hands, arms, talk or hear. The employee is required to use office equipment such as a computer, mouse, keyboard, printerThe employee may sometimes be required to lift and / or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of the job, we will work with you to provide an appropriate accommodation in accordance with applicable laws.Relocation assistance is NOT available for this role.The pay range for this role is :
22.40 - 25.80 USD per hour (Ohio Office)
Salary : $22 - $26
