Customer Service Representative (Mandarin)

Job Title: Customer Service Agent
Location: Sunnyvale, US
Department: Global Business Service & Support- Payments
Type: Full-time

Pay rate: $28.00 per hour
Job Id: #148278

Job Description:

Key Responsibilities:

• Efficient Client Support:
• Respond to clients' inquiries via hotline, email, and live chat, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service.
• Complaint Management and Resolution:
• Investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed.
• Customer Feedback and Advocacy:
• Collect, analyze, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Escalate urgent issues and suggest improvement opportunities to senior management to enhance our products and services.
• Customer Satisfaction and Loyalty Enhancement:
• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives and process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs and proactively offering tailored support and solutions.

Job Requirements:

• Experience and Industry Knowledge:
• A Experience in Customer support(B2B, Financials, Payments, Banking), Account management preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
• Performance and Results Orientation:
• Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.
• Exceptional Communication and Relationship Building Skills:
• Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and concisely.
• Proficiency in spoken and written Chinese/Mandarin is highly desirable for communication with a diverse clientele.
• Proven ability to establish and nurture strong rapport with clients, fostering long-term partnerships.
• Adaptability and Learning Attitude:
• Demonstrated adaptability to changing circumstances and a willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• A proactive approach to problem-solving, displaying resilience in challenging situations and commitment to innovative solutions.
• Education:
• Tertiary education or higher in a relevant field, such as Business Administration, Finance, or Marketing.

About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected group status. IntelliPro emphasizes inclusivity and ensures that its hiring and interview processes accommodate all applicants' needs. Learn more about our commitment to diversity and inclusivity at https://www.intelliprogroup.com/.

Job Types: Full-time, Contract

Pay: $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Shift:

• Morning shift

Language:

• Chinese (Required)

Ability to Commute:

• Sunnyvale, CA 94085 (Required)

Work Location: In person

Salary : $28