What are the responsibilities and job description for the Laboratory Operations position at IntelliPro Group Inc.?
Job Description
Job Description
Job Title : OneSource Service Support Specialist
Hourly Rate : $34
Target Start Date : 03 / 10 / 2025
Expected End Date : 09 / 10 / 2025
Hours : 40 HR / wk, M-F, 7 : 30 AM – 4 : 00 PM
Location : Onsite, San Diego, CA
Position Overview Daily Responsibilities / Job Description Asset Onboarding :
Coordinate the delivery and installation of client-purchased instruments with the Original Equipment Manufacturer (OEM) at local and remote client sites.
Coordinate the transportation of instruments to the client lab site, ensuring safe de-crating to prevent instrument damage.
Update data records to ensure complete and accurate visibility of instrument delivery and installation data.
Collaborate with client Capital Asset Stewards to ensure accurate instrument tagging.
Coordinate the removal and transfer of assets to and from client sites.
Maintain training and compliance in health and safety, security, environmental, and operational aspects of daily activities in the working environment.
May be required to travel to other client sites for training and meetings.
Communication :
Open work orders for repairs and planned maintenance on behalf of scientists.
Communicate and escalate issues with customers regarding the OneSource program.
Serve as the primary interface to the customer site on behalf of the OneSource program.
Engage with technically oriented personnel, quickly establish rapport, and gain their confidence, respect, and trust.
Provide timely program updates, discuss troubleshooting / repair situations, and professionally handle customer interactions using tact and diplomacy.
Escalate problems to the manager, program leader, or customer contact for strategy development and participation as needed.
Follow up to ensure all questions, requests, and customer commitments are addressed or resolved to the customer's satisfaction.
Escorting :
Meet OEM or TPV service engineers at customer entry points and confirm the reason for their site visit.
Verify that required customer health and safety requirements for site entry have been completed by the engineer.
Escort the engineer to the equipment location and hand off to the customer equipment owner / user.
Upon service completion, escort the engineer back to the customer entry point and obtain a copy of the service report before departure.
Verify the performance of maintenance or installation and confirm if a return visit is required.
Skills Overview Qualifications & Experience
Education :
Associate’s degree OR
High School Diploma (or equivalent) with 2 years of experience in Inventory Management
Must-Haves :
Strong data analytics and reporting skills
Project Management experience
General knowledge of lab instruments
Ability to work independently and in a team environment
Effective written and verbal communication skills
Strong multi-tasking and organizational skills
Technology Requirements :
Demonstrated experience and proficiency in SAP systems and MS Office Suite
Additional Requirements
The position is in a research laboratory environment
A fast-paced work environment with high job completion demands
Physical Requirements :
Must remain in a stationary position for more than 25% of the time
Potential exposure to lab-based hazards (e.g., chemicals, biologicals, potent compounds, research materials, high temperatures, etc.)
Must occasionally move inside and outside labs
Regular bending, squatting, stretching, and reaching for service functions
Occasionally move or lift up to 25 lbs (potential for lifting up to 50 lbs)
Vision Requirements : Close-range observation, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Occasionally operate a computer and office equipment (e.g., calculator, copy machine, printer)
May be required to handle hazardous wastes per local, state, and federal regulations
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