What are the responsibilities and job description for the Social Media Strategist position at IntelliPro Group Inc.?

Job Description

Job Title : Digital Media Advisor / Customer Service Representative

Position Type : 1 year (Possibility of extension up to 2 years)

Location : Berkeley Heights, NJ (Hybrid- training period is on site)

Pay-rate : $30 / h on W2

GENERAL FUNCTION -

Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)
Support client's public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed
Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices
Follow Brand and Care provided social FAQ documents for launches and key social moments
Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer
Recognizes and recommends new ways to influence consumers in their purchase decision
Alert critical customer complaints to internal Care and Brand teams and assist with problem-solving
Provide social content and engagement recommendations based on consumer feedback and trends
Stay up to date on new social media platforms, tools and best practices
Live in the social ecosystem, stay on top of emerging trends in the landscape

Required Skills :

Bachelor’s Degree

1-2 years’ social media engagement experience

Customer Service experience desired

Customer obsessed mindset

Knowledge and experience with major social media platforms required

Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team

Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends

Report back to internal team to funnel insights into product / experience / content creation strategy

High level of organization, attention to detail and positive attitude

Interest in beauty, fashion and / or lifestyle brands

Exceptional writing skills

Excellent problem-solving ability

Proficient in Microsoft applications including PowerPoint, Word and Excel.

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Salary : $30

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