What are the responsibilities and job description for the Training Support Coordinator position at IntelliPro Group Inc.?
Job Title : Training Support Coordinator Location : Saint Petersburg, FL Type : Contract Pay : rate : $30 / hr on W2 Shift Details : 3 days in Office (mandatory) and need to be in the office on 2 Fridays a month at 8 : 30 start time Top Skills : Training or Project management experience and Salesforce experience Fast-paced, critical thinking, supporting hosting digital classes and seminars using Zoom platform, teamwork and communication involved in cross coordination and collaboration with teams and stellar customer service Summary : Detail-oriented, critical thinking ability, clear communication both written and verbal. Proficient in Microsoft Office Suite, including MS Excel / Word is a must. Salesforce and SAP experience highlighter preferred. Duties / Responsibilities : Maintain and record daily Ticket Counts and Attendance Records. Schedule and facilitate weekly classes with Partner Brands. Manage data entry and class records in Salesforce. Analyze trends and recap on weekly class metrics to apply for future brand or class improvements. Employ "test-and-learn" methods to strengthen class participation and engagement. Resolve customer service issues. Proactively seek opportunities to improve collaboration and grow attendance. Cultivate and strengthen Partner Brand relationships. Serve as the point of contact between various internal teams, including Social, Learning and Development, Pricing, IT, and Category Management to confirm alignment on processes, prioritization, and information. Required Skills / Abilities : Excellent written & verbal communication skills, including both speaking and listening. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suit, including MS Excel / Word Salesforce and SAP skill set would be highly preferred High attention to detail High level of professionalism in an office environment Ability to sit and use normal office equipment (phone, computer, etc.) more than 90% of the day Ability to work independently Powered by JazzHR
Salary : $30
