What are the responsibilities and job description for the Customer Experience Analyst position at Intelliswift - An LTTS Company?
Benefits
This is a W2 contract opportunity with 12 months potential extensions. You will be part of a global team that unlocks the power of customer feedback and insights to drive business improvements.
Minimum years of experience: 5
Must have Skills:
- Agile development methodologies and version control systems such as Git can be advantageous in collaborating with cross-functional teams and managing code repositories.
- Familiarity with digital analytics tools like Google or Adobe Analytics can be an asset in this role, allowing for more effective analysis of customer behavior and preferences.
- Experience with customer support software like Salesforce can be beneficial in understanding the CX and VoC space, and leveraging data to inform business decisions that drive customer satisfaction and loyalty.
