Employee Success Specialist

Title: Operations Analyst

Location: Indianapolis, IN 46204 (Hybrid) (3 days a week in office)

Duration: 12-month contract with possibility of extension

Description:

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build client with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development, and delivery of a world-class employee experience, which allows Client to deliver a world-class customer experience in the market.

The Employee Success (ES) Operational Readiness Analyst will drive our operational readiness as we bring on new employees through mergers and acquisitions as well as expansion into new countries, ensuring an amazing employee experience. You will partner with our ES M&A team and ES CoEs to ensure our processes are in place to successfully harmonize the newest members to the Client. Additionally, you'll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring a best-in-class employee experience.

Must have skills: Previous HR experience, Optimization or process improvement skills, stakeholder management, critical thinking

Teachable skills: Adaptability, curiosity

Optional skills: project management preferred, HR shared service experience, Workday and Salesforce software.

Responsibilities:

• Partner with ES People Services to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
• Work cross-functionally with ES Centers of Expertise to plan the harmonization strategy for newly acquired employees, ensuring compliance obligations are met.
• Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency, and the employee experience in mind.
• Partner with ES M&A with any new acquisitions, understanding requirements, attending meetings while acting as a thought partner to develop a consistent and repeatable approach leveraging the full power of the global ES People Services team.
• Ensure a scalable solution by developing repeatable tools, templates, process documentation, and communication plans.
• Ensure clear service level standards that define expectations and create accountability for delivering enhanced value through ES People Services.
• Analyze data trends and develop action plans using data to support process change, program education, and innovation.
• Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
• Provide feedback to management and key stakeholders/Center of Excellence partners regarding necessary changes and updates, including policy, process, and employee experience issues.
• Track and perform analysis of service delivery metrics, reports, and other information to identify trends and areas for improvement and efficiency gains.
• Participate in projects from planning through implementation.

Requirements:

• Bachelor's degree required.
• Three years of experience in human resources, including experience in shared services and/or an HR operations role.
• Strong knowledge of local HR practices, processes, and programs.
• Experience with time-off and leave statutory requirements across multiple countries is highly desired.
• Previous experience with Workday and case management tools preferred.
• Excellent presentation and influencing skills.
• Ability to coordinate and manage complex cross-functional projects given multiple competing priorities or perspectives.
• Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
• Proficiency in spreadsheet applications (MS Excel) and basic knowledge of word processing applications, such as Google Docs.
• Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies (e.g., Six Sigma techniques) desired.
• Ability to quickly adapt in an ever-changing, growing environment.