Information Systems Analyst

Title: Info System Analyst

Location: Milpitas, CA. 95035 (Onsite)

Duration: 12 Months contract with possibility of extension

Top Daily Responsibilities:

Daily CR Check:

• Working on SNOW ticketing queue; creating help desk tickets
• Diagnosing and resolving technical issues with hardware or software systems
• Supporting Conference Rooms (Zoom) and events
• Documentation; write and update documentation of all IT/Systems Processes

Additional Responsibilities:

• Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers
• Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
• Maintaining an inventory of PC hardware equipment and software programs
• Providing relocation of PC systems as needed
• Assisting with special projects on various issues as needed
• May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

Must have:

• Experience in supporting end-users (in person / remote) in a corporate environment.
• Experience with Zoom CR
• Communication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts
• Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team
• Able to work independently as well as with a team
• Knowledge of ITIL and ITSM best practices

Nice to have:

• 4 year college degree in relevant field
• Mac knowledge
• Be able to troubleshoot video conference rooms
• IT COMPTIA certifications; 2 years
• General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless