Support Engineer

Job Title: Software Technical Support Engineer

Location: Redmond, WA - Hybrid

Duration: 12 Months

Skilled and experienced Technical Support Engineer to join our client team and work on cutting-edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our client's wearable device ecosystem (HW & SW) used in computer vision and AI research projects.

Top 3 must-have HARD skills:

Python and C

OS - must have Fedora Linux

ADB familiarity

Familiar with Debugging Software

Documentation

Good to have skills:

Hardware

Experience on the support Engineer side

Independent and able to debug on their own

Computer vision

Experience with a large customer

Requirements:

3 years of experience in software or system engineering supporting developer tools and ecosystems

2-3 years of Python and C experience and expertise

3 years of experience with data collection root cause analysis

Experience in computer vision and or machine learning libraries - along with debugging SW failures

Experience with Fedora and other OS

ML and algorithmic/model understanding

Experience with SDKs and developer ecosystem tools

Previous experience working directly with Engineering teams to resolve bugs and improve SW performance

Strong problem-solving skills and ability to work independently

Nice to Have:

Self-autonomy and project leadership experience

Experience with cameras & optical systems and audio systems

Responsibilities included but not limited to:

Provide technical support for wearable devices used in research and dogfooding

Troubleshoot and resolve issues related to hardware and software components

Analyze frequent failures and suggest solutions to improve device or tooling performance

Create lasting solutions for recurring issues, including documentation for user support and engineering fixes

Maintain system documentation, including SOPs, known issues, and workarounds

Escalate non-standard issues to engineering and TPM teams using internal reporting tools

Debug errors and provide concrete bug fixes when possible

Collect data to verify device performance

Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved

Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting

Provide first-level support for all technical issues

Train new employees and lead team initiatives

Create and update documentation (training, processes, etc.)