What are the responsibilities and job description for the Customer Service Rep IV position at INTELLISWIFT INC?
Company Description
My name is Soujanya. Kothuri My contact number 510-370-4561 and I'm a staffing specialist at Intelliswift, a global staffing and IT consulting company. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients and we currently have a job opening that may interest you. Below is a summary of the position
Job Description
Job ID: VMWJP00003247
Job Title: Customer Service Rep IV
Job Duration : 4 Months
Client: VMware Inc
Location: Broomfield, CO United States
Job Description:
Description This is not a technical position.
This position is responsible for:
- monitoring and triaging phone queues
- working with call center managers to ensure resources are available to answer phones
- some scheduling
- other duties as needed
- Provides front-end non-technical support for Client's Internal and External Customers. Follows call handling procedures to ensure excellence in customer service.
- Work hours comprise of shift patterns, weekends, and holidays to cover a 24 X 7 period.
- Create, research and update service requests. Route service requests to appropriate product support teams.
- Interface with Global support teams and Field personnel. Implement escalation procedures as required. Execute Business Continuity procedures if needed, according to established protocols.
- Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e.
- problems with the network, operating system, telephony, etc. Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service.
- Performs Tiered Services enforcement based upon customer's contract level and routes these customers appropriately Performs other duties as required.
- Alternate Job Title
- Customer Service Rep IV
Thank You & Regads……
Soujanya. Kothuri
Sr. Technical Recruiter
Additional Information
NICE TO HAVE:
