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Customer Success Manager (Onboarding)

Intelliswift Software Inc
San Jose, CA Temporary
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/16/2025

Job Title : Customer Success Manager (Onboarding)

Location : San Jose, CA 95110 (100% Remote)

Duration : 12 months

Contract Type : W2 only

Pay Rate : $45.77 / Hour

Duties :

  • Hold workflow reviews and bespoke onboarding sessions as needed with a commanding presence to diagnose and re-align product adoption quickly
  • Be comfortable with larger book and help intervene where customer usage is under adopted to course-correct and ensure renewal
  • Build and grow product knowledge through enablement and cross-functional communication across the organization
  • Work collaboratively with broader sales and success teams to create account plans and execute growth strategy
  • Be the go-to resource for our clients as a source of objective industry insight

Required Skills :

  • 2 to 3 years of experience
  • Highly organized in approach to planning and organizing, prioritization of book or business with an emphasis on customer focus and experience
  • Experience with Salesforce or SaaS CRM platforms is a must
  • Background in data review in platforms like Tableau or Looker is a plus!
  • Excellent listening skills and strong sense of customer empathy and curiosity
  • Strong written and verbal communication and comfort in presentation settings
  • Experience in video creation or media technology workflows a plus; a passion for online video or video creation a must
  • Enthusiasm and drive to work in startup environment
  • Strong aptitude to get yourself up the curve on product knowledge and problem solving

    • Education :

  • Bachelor's degree

    • Salary : $46

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