Job Title: Program Coordinator II

Duration: 6 Months

Location: Austin, TX, USA

Pay Range: $40 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

• We are seeking a seasoned project coordinator to support our Global contact center operations in overseeing the day-to-day operations of our contact centers. The successful candidate will have extensive experience in coordinating projects within the customer service industry and a proven track record of delivering results. This role requires strong organizational skills, attention to detail, and excellent communication abilities.
  
  Key Responsibilities:
  Project Tracking and Management:
  -Keep track of all actions partners are working on, ensuring timely completion and meeting project objectives.
  Documentation and Record-Keeping:
  -Maintain accurate and up-to-date documentation of all projects, including progress reports, meeting minutes, and stakeholder updates.
  Stakeholder Updates and Communication:
  -Regularly provide updates to all stakeholders, including senior management, partners, and internal teams, on project progress, risks, and issues.
  Recommendations and Improvements:
  -Analyze data and make recommendations for process improvements, cost savings, and efficiency gains.
  Network Performance Monitoring:
  -Track the overall performance of the network, identifying areas for improvement and implementing corrective actions as needed.
  Risk Management:
  -Identify potential risks and develop mitigation strategies to minimize their impact on project delivery.
  Collaboration and Partnership:
  -Foster strong relationships with internal teams, partners, and stakeholders to ensure seamless collaboration and effective project delivery.
  Process Development and Implementation:
  -Develop and implement new processes and procedures to improve operational efficiency and effectiveness.
  Special Projects:
  -Participate in special projects and initiatives as required, providing project management expertise and support.
  
  Min qualifications:
  3-5 years of experience in project coordination within contact centers.
  Proven track record of delivering projects on time, within budget, and to the required quality standards.
  Strong knowledge of project management methodologies and tools (e.g., Agile, Waterfall, Asana, JIRA).
  Excellent communication, interpersonal, and stakeholder management skills.
  Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Google Suite Six Sigma certification: Certification in Six Sigma, which demonstrates expertise in process improvement and waste reduction.
  
  Nice to have:
  Experience with AI-powered such as chatbots, virtual assistants, or predictive analytics software, which can enhance customer experience and operational efficiency.
  Customers experience certifications such as CCXP (Certified Customer Experience Professional) or CEM (Certified Experience Manager), which demonstrate expertise in designing and delivering exceptional customer experiences.
  
  Education:
  Bachelor's in business administration or computer science.
  
  Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .