Fraud Analyst

Job Title: Fraud Analyst - Gift Cards

Location: Salt Lake City, UT 84020

Duration: 6 months

Contract Type: W2 only

Pay Rate: $55.25/Hour

Summary:

• In this role, you will be part of the Buyer Risk Policy team. This team crafts and uphold policies that protect to reduce fraud, abuse, and regulatory risk for Loyalty Program Abuse of our Branded Gift Cards.
• You'll take a data-driven approach to identifying policy gaps, opportunities, and vectors of potential fraud and abuse.
• You'll partner closely with key stakeholders and represent the interests of Buyer Risk for new initiatives, programs, and products!

Job Responsibilities:

• Risk Assessment, Monitoring, & Mitigation: Develop and implement strategies to improve gift card fraud detection and prevention.
• Stakeholder Management: Partner with data science, product, customer support, and third parties to develop end-to-end solutions that will optimally detect and prevent emerging threats.
• Run the Business: Manage the day-to-day functions of the Loyalty Program Abuse team, including supervising emerging threats, investigating urgent or high-priority issues, and managing policy calibrations.
• Process Optimization: Enhance standard operating procedures to ensure policy compliance and operational efficiency.
• Governance: Ensure existing defense strategies are working as expected with a plan to confirm if there is leakage in existing risk countermeasures.
• Policy Improvement: Refine our policies to minimize the potential for fraud abuse and identify strategic areas where we will invest to protect buyers from losing purchased gift card funds. Enhance the way we communicates our Gift Card Redemption Risk policy to users, including improving external policy information and customer messaging.
• Influence Senior Leadership: Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product, Risk, and Payments leaders.

What you will bring:

• Experience: 3-5 years of relevant experience in trust & safety, strategy & operations, strategic program management, payments risk, or related field.
• Analytical and Problem-Solving Skills: Ability to analyze and size comprehensive data, identify critical issues, and develop effective solutions in a dynamic business environment. Experience with SQL is a requirement with a SQL test to confirm competency.
• Attention to Detail: Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.
• Process Improvement: A continuous improvement approach with a track record of identifying inefficiencies and implementing innovative process enhancements to drive operational excellence.
• Strong Communication and Interpersonal Abilities: Excellent verbal and written communication skills, with the ability to clearly convey policy changes and decisions, as well as collaborate with various partners.