What are the responsibilities and job description for the Customer Success Architect - Adobe Solutions position at Intelliswift?
Job Title : Customer Success Architect - Adobe Solutions
Location : Remote
Duration : 12 months
Contract Type : W2 only
Pay Rate : $90 / hour
The Opportunity :
DX Solution Customer Success is seeking a Customer Success Architect with expertise in Adobe solutions, including Adobe Experience Manager (AEM), Adobe Customer Journey Analytics (CJA), and Marketo Engage. This role involves working on highly visible customer engagements across industries and verticals, providing technical leadership, and driving customer success through expert guidance and best practices.
What You'll Do :
- Engage with customers at various stages of solution maturity to solve targeted technical challenges identified by Solution Customer Success Managers (CSMs).
- Assess customers' technical challenges, devise optimal solutions, and present them effectively.
- Stay up to date with new releases, functionalities, and best practices for AEM, CJA, and Marketo Engage.
- Be a recognized expert in one or more Adobe solutions, leveraging hands-on technical and product skills to resolve technical obstacles.
- Build trusted advisor relationships with customers, CSMs, and product teams.
- Lead multiple customer engagements simultaneously, providing technical guidance and best practices.
- Foster teamwork and collaboration across cross-functional teams.
- Participate in Adobe's technical community to develop and share best practices and processes.
What You Need to Succeed :
Adobe Experience Manager (AEM) : Expertise in AEM Assets & Sites, Content Hub, Brand Portal, Dynamic Media, and Adobe I / O. Ability to lead content authoring best practices and technical architecture discussions.
Preferred Qualifications :
Salary : $90
