Call Center Representative - Fraud Dept - AL

InteLogix is seeking a remote Call Center Representative within our client's Fraud Department. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Ability to work remotely
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)

Responsibilities

• Analyze network traffic and orders to assess risk and mitigate fraud
• Handle inbound calls regarding suspected fraud traffic, identify theft and credits
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Operate in a fast-paced environment requiring timely data analysis and decision making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud

What We Look for in a Candidate:

• Must provide your own computer monitor, remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must live in Oklahoma
• One year of call center experience strongly preferred
• Proficient with Microsoft Excel
• Must have dedicated work space free of distraction
• Excellent communication skills
• Must have high-speed internet and ability to direct plug into ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to commit to a scheduled shift

All job offers are contingent upon completion of a background check.

Job Type: Full-time

Pay: $12.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Call center: 1 year (Preferred)

Location:

• Alabama (Required)

Work Location: Remote

Salary : $12