Collections Specialist

Overview

InteLogix is seeking a Customer Collections Account Representative in the Dimondale, MI area. This position is remote but candidates must be able to work onsite twice a month. In this role, you will be the first point of contact for our customers via phone. You will provide assistance, resolve issues, and ensure a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location and other job-related factors

Responsibilities

• This position is remote but has a requirement of working onsite twice a month.
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection laws Statement, the Intelogix A/R Training program and the FDCPA Test
• Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
• Field inbound calls from customers and place outbound calls as necessary
• Documents all collection activity in the client/Intelogix system in a concise and accurate manner
• Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
• Maintains good public relations
• Cope with high-stress environment caused by speaking with emotional callers
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent
• Able to work remote and onsite as scheduled
• Comfortable assisting customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon:

• Fingerprinting
• Drug Test
• Background check
• Citizenship/residency verification
• Candidate must have any Treasury debt paid in full or on an approved arrangement before hire.

Salary : $16