What are the responsibilities and job description for the Senior Onboarding Specialist position at IntelyCare?
Senior Onboarding Specialist (Hybrid)
At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.
As a Senior Onboarding Specialist, you will play a crucial role in vetting and onboarding IntelyPro candidates, ensuring compliance with regulatory and accrediting institutions. Your responsibilities will include organizing, maintaining, and verifying all aspects of incoming IntelyPro applicants, managing credentialing processes, and ensuring up-to-date information in the IntelyPro database. You will collaborate with internal teams, communicate with applicants through various channels, and address any delays or obstacles in the onboarding process.
Responsibilities
- Leads the organization, maintenance, and verification of all aspects of incoming IntelyPro applicants, ensuring compliance with regulatory and accrediting institutions.
- Assists in processing terminations and deactivations in accordance with quality, state, and local regulations.
- Partners with internal teams to maintain and update the IntelyPro database with accurate information.
- Ensures the monitoring and management of credentials and licenses for new candidates and existing IntelyPros.
- Acts as the point of contact for daily review and processing of all applications, ensuring accuracy, completeness, and adherence to processing time frames.
- Collaborates on the monitoring and management of credentialing and re-credentialing requirements, ensuring timely collection of renewal certifications.
- Accountable to stay informed about Local, State, and Federal regulations related to credentialing and onboarding in contracted environments.
- Creates consistent and timely follow-up processes for onboarding and re-credentialing records.
- Supports the management and escalation of issues from external/internal partners as needed.
- Participates in effective communication with providers, supervisors, and colleagues, addressing questions or issues related to credentialing and hiring.
- Presents accurate and up-to-date information during internal discussions and meetings.
- Develops recommendations and feedback for process improvements and standardization practices.
- Performs tasks with precision, following internal SOPs precisely, and meeting productivity standards outlined in department metrics.
- Facilitates communication between external providers, vendors, and internal colleagues or supervisors.
Qualifications
- High School Diploma required; Associate’s/bachelor’s degree preferred in a related field.
- Minimum of 4 years of experience directly with healthcare nurse staffing, particularly in high-volume onboarding.
- Previous customer service and/or healthcare credentialing experience desired, including internships.
- Positive team-oriented attitude with the ability to stay focused under normal or heavy distractions.
- Ability to manage change, delays, or unexpected events appropriately.
- Excellent communication skills (written and oral), interpersonal skills, and analytical/problem-solving skills.
- Ability to multitask and handle interruptions within a fast-paced environment.
- Proficient in operating a general computer, copier, scanner, and telephone.
- Maintain confidentiality and demonstrate organizational and problem-solving skills.
- Work independently, prioritize activities, and use time efficiently.
Physical Demands
- While performing the duties the physical requirements are:
- Office Based Positions:
- constantly reach to use computers, monitors, and other office equipment
- constantly need to view objects at close and distant ranges
- constantly communicate with others verbally and in writing
- frequently required to sit or stand
- This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment.
- Required occasional lifting and transporting of items weighing up to 25 lbs
