What are the responsibilities and job description for the Implementation Manager position at intenseye?
Our mission:
Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable.
Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000 employees in 25 countries.
Join Intenseye on the Journey to Zero!
About Intenseye:Intenseye is a pioneering AI company, revolutionizing enterprise and mid-market customer operations by addressing long-standing industry challenges. With proven product-market fit and a rapidly growing customer base, we are scaling our deployments globally and seeking an Implementation Manager to ensure a seamless and successful rollout for our enterprise customers.
Position Overview:
As an Implementation Manager, you will play a critical role in driving the deployment of Intenseye’s solutions, managing projects from start to finish to deliver exceptional results on time and with the highest quality standards. You will coordinate all project activities, manage timelines, and bring together necessary resources to support successful implementations. In this hands-on role, you will engage with technical details to creatively solve problems, remove obstacles, and foster strong relationships with customers and partners.
\n- Manage end-to-end deployment projects for enterprise customers, ensuring timely delivery and high customer satisfaction.
- Serve as the primary contact for day-to-day relationships with customers, partners, and internal teams.
- Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical Solutions, and Support to advocate for customer needs.
- Lead the project scoping, planning, and execution phases, setting and managing customer expectations, project schedules, and resources.
- Proactively identify business development opportunities within specific projects.
- Facilitate meetings with customers and partners to align goals and expectations throughout the implementation process.
- Address and resolve project issues and risks swiftly, escalating when necessary to prevent delays.
- Develop and manage relationships with partners and customers, acting as their trusted advisor for implementation.
- Identify process improvements and optimize methodologies for scalable and repeatable project success.
- Provide regular internal and external project updates, ensuring clear and consistent communication.
- Exhibit extreme ownership of customer implementations, continuously working to deliver value and enhance customer experiences.
- Bachelor’s degree in computer science, Engineering, or related field. PMP or Similar certification preferred.
- 3-5 years of experience in project management, preferably in manufacturing, AI/ML, cybersecurity, cloud computing, or related industry.
- Experience leading complex SaaS projects for global enterprise (Fortune 500 ) customers.
- Demonstrated success in a similar role within a B2B Enterprise SaaS or AI company, managing full project lifecycles.
- Strong leadership, organization, and problem-solving skills.
- Excellent analytical skills with a history of using data and research to drive customer insights.
- Proven ability to work effectively across cross-functional teams and drive collaborative decision-making.
- Self-motivated, hands-on approach, thriving in a fast-paced startup environment.
- Experience managing projects within IT, SaaS, or software settings, with a proven ability to navigate technical challenges.
- Strong influencing, negotiation, and communication skills, with a focus on fostering trust with global enterprise clients.
- Track record of delivering projects on time and meeting quality standards.
- Founded in late 2018 (first paying enterprise customer in Feb 2020)
- Series B announced in March 2024 64m (Lightspeed)
- Team of x110 across our three offices in NYC (5th Avenue), Istanbul & Berlin
- First company to target Health and Safety use cases with AI, ML & Computer Vision (disruptive technology untapped green-field opportunity)
- Privacy by design - We annomise all employees data (GDPR compliant SOC2)
- Saving lives whilst significantly reducing revenue loss for our customers!
- Hybrid Work - Remote NYC office (530, Fifth Avenue - x3 days/week)
- ESOP Stock Options package
- Comprehensive Family Medical Insurance, Dental & Vision
- 401(k) via Guideline
- Life Insurance
- Generous Parental Leave:
- Annual Learning & Development Stipend
- x30 days vacation public holidays
- Zoom meeting with our VP, People - intenseye Introduction (45 mins)
- Zoom meeting with our Director, Technical Solutions
- Onsite meeting at NYC office with the Team (120 mins)
- Zoom interview/Onsite with our CEO (60 mins)
- Reference Background Checks
Equal Employment Opportunity statement (EEO)
Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.
Salary : $150,000 - $180,000
