IT Support Analyst

IntePros is supporting an IT Support Technician will provide Tier 1 technical support for end-user devices, peripherals, and software applications. The role involves troubleshooting hardware and software issues, ensuring customer satisfaction, and escalating complex issues to the appropriate teams.

Key Responsibilities

• Deliver Tier 1 hardware and software support, including PCs, end-user devices, and peripheral equipment.
• Provide excellent customer service by efficiently resolving technical issues and escalating when necessary.
• Log and track service requests to ensure timely resolution.
• Support project deployment efforts within a hospital or healthcare environment.
• Maintain knowledge of IT applications, mobile devices, and multiple operating systems.
• Assist in diagnosing and resolving issues via phone, remote tools, or on-site visits.
• Ensure adherence to IT service management standards, including incident and change management.
• Work closely with various teams to improve service quality and minimize repeat incidents.
  
  

Skills & Qualifications:

• Strong problem-solving skills and ability to analyze and resolve issues independently or in a team environment.
• Customer service-oriented with excellent communication, documentation, and organizational skills.
• Working knowledge of IT equipment, including printers, PCs, networking, and telecommunication hardware.
• Proficiency in Microsoft software, including security, deployment, imaging, auditing, and compliance.
• Understanding of TCP/IP protocol suite.
• Experience in medical IT support or service desk Level 2 support is a plus.
  
  

Education & Certifications:

Required

• High School Diploma/GED
  
  

Preferred

• Technical Diploma
• Certifications such as A , ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer