What are the responsibilities and job description for the Patient Access Coordinator position at IntePros?
ntePros is seeking a highly motivated and customer-focused Patient Access Coordinator to join our award winning healthcare client. This person will serve as the primary point of contact for patients and their families. The ideal candidate will exemplify a commitment to the standard of “one call does it all,” handling patient needs with efficiency and empathy. This role requires strong scheduling experience, proficiency in EPIC, and a passion for delivering exceptional service in a healthcare environment.
Key Responsibilities:
- Serve as the single point of contact for patients and families, fielding calls and handling in-person scheduling requests.
- Monitor and process online appointment requests, follow-ups, and second opinions.
- Track and manage internal and external referrals.
- Coordinate complex scheduling with multiple providers across the Philadelphia campus and community care locations.
- Ensure all necessary clinical documentation and records are obtained before the initial visit.
- Accurately enter and verify patient demographic and insurance information in EPIC.
- Provide cross-coverage for other access coordinators as needed.
Essential Functions:
- Respond to referrals from physicians and families via phone, email, and in person.
- Conduct intake interviews to gather essential demographic and insurance details.
- Collaborate with internal teams to schedule appointments and coordinate care.
- Inform families and referring providers of next steps, required documentation, and visit expectations.
- Maintain scheduling accuracy in compliance with department guidelines.
- Deliver exceptional customer service to patients, families, and healthcare teams.
- Perform additional tasks as directed by the Supervisor or Manager.
Qualifications:
Education:
- Required: High School Diploma or GED
- Preferred: Bachelor’s Degree
Experience:
- Required:
- At least 5 years working in a healthcare environment
- Minimum 3 years of experience in scheduling, preferably complex scheduling
- Preferred:
- 5 years related experience in a healthcare setting
- Experience in database maintenance
Skills and Competencies:
- Excellent verbal and written communication skills
- High level of interpersonal and conflict resolution skills
- Ability to manage high-stress situations with professionalism
- Strong commitment to customer service
- Proficient in computer systems; EPIC experience strongly preferred
- In-depth knowledge of insurance verification and authorization processes
- Ability to manage multiple tasks with accuracy and efficiency
Salary : $25 - $29
