Guest Experience Supervisor (Part-Time)

Guest Experience Supervisor (Part-Time)

Location: 415 Broadway, New York City (On-site)

Department: Guest Experience & Retail

Reports To: Director of Operations & Guest Experience

Position: Part-Time

INTER is an immersive adventure located in the heart of NYC, blending cutting-edge interactive technology and interactive design to create a joyful, intergalactic space travel experience. We aim to transport our visitors to a world of wonder, curiosity, and excitement, inviting them to explore the galaxy through engaging, interactive adventures.

We are seeking an energetic and passionate Guest Experience Supervisor (part-time). As a supervisor, you will play a vital role in creating a unique and unforgettable journey for our visitors. Your primary responsibility will be to ensure that every guest has an exceptional and immersive experience throughout their visit. You will lead a team of guest experience associates, “Guardians”, oversee daily operations, and collaborate with various departments to deliver an unparalleled immersive experience.

• Welcome and engage guests with enthusiasm, ensuring each visitor feels immersed in the intergalactic narrative of INTER.
• Manage and mentor the Guardian team to ensure they’re delivering exceptional guest experiences.
• Conduct regular training sessions to ensure all team members possess in-depth knowledge of the scripts, and the interactive elements in each zone throughout the experience.
• Monitor the day-to-day operations of the guest experience department.
• Schedule staff, manage break times, and coordinate activities to maintain an efficient and seamless flow of visitors.
• When necessary, assume the role of a Guardian and serve in the Guest Experience capacity.
  

• Handle guest inquiries, concerns, and complaints with tact, professionalism and empathy.
• Resolve issues promptly, striving to turn any negative experiences into positive ones.
• Maintain composure, and seek assistance from the Director of Operations when necessary. 
  

• Implement strategies for crowd control during peak times to maintain a comfortable and enjoyable environment for all visitors.
• Monitor and adjust visitor flow to prevent congestion and ensure a safe and compliant environment.
  

• Ensure that the experience is accessible and inclusive to all visitors, including those with disabilities or special requirements.
• Offer appropriate accommodations and assistance as needed.
  

• Collaborate with security personnel to maintain a safe environment for guests.
• Be knowledgeable about emergency procedures and act swiftly in any critical situations.
  

• Regularly inspect the experience for any damage or malfunction.
• Coordinate with the tech and facilities teams to ensure timely repairs and upkeep of the experience.\
• Ensure the visual standards and cleanliness of the space are maintained throughout
  

• 1 years of leadership experience in tourism and attractions or a related field. 
• Proven experience in a guest service or hospitality role, with a passion for the tourism and attractions industry.
• Strong leadership and team management skills, and the ability to motivate.
• Experience leading a team of artists and creatives that are required to memorize scripts, and willfully interact and engage with guests to enhance their experience.
• Excellent communication and interpersonal abilities to engage with diverse groups of visitors and team members.
• Strong problem-solving and conflict resolution skills.
• Ability to work flexible hours, including nights, weekends and holidays, based on operational needs.
  

• Hourly Rate: $25-$28 per hour, commensurate with experience and qualifications.

• Be part of a forward-thinking team redefining entertainment and interactive design.
• Work in a collaborative, creative, and inclusive environment.
• Opportunities for professional growth and development.
• Enjoy exclusive perks, including complimentary access to INTER adventures and events.
  

Submit your resume and any relevant experience in guest engagement, retail, or immersive attractions to recruiting@interiam.co. We look forward to discovering how you can bring your unique talents to INTER!