What are the responsibilities and job description for the Knowledge Base Manager / Trainer Specialist (ServiceNow) position at Interactive Process Technology LLC?
Knowledge Base Manager / Tra iner Specialist - ServiceNow
Huntsville, AL
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team :
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for :
- Smart people with a passion for technology
- Ability to solve challenging business problems
- Self-directed professionals
- Hunger to continually learn and grow
Background :
This position supports the discovery, implementation, and sustainment of a ServiceNow suite for a dedicated Department of Defense (DoD) community with significant leadership visibility. The Knowledge Base Manager / Trainer will be responsible for developing, managing, and maintaining the ServiceNow Knowledge Management system and delivering user training to ensure the adoption and effective use of the platform. This role requires expertise in knowledge management best practices, training delivery, and ServiceNow functionality, with a focus on enabling users and administrators to maximize the value of the platform.
Responsibilities :
Bachelor's degree in a relevant field (e.g., Information Systems, Communications, Education, or Business) or equivalent experience
Minimum of 3 years of experience in knowledge management, technical writing, or training, with a focus on enterprise IT systems
ServiceNow Certified System Administrator (CSA) preferred
Familiarity with ServiceNow Knowledge Management configuration, workflows, and templates
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Active Security clearance required; eligibility for higher-level clearance is a plus
IPTA is an Equal Opportunity / Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
