What are the responsibilities and job description for the Bilingual Customer Service Representative position at Interactive Resources - iR?
Bilingual Customer Service Representative (Spanish/English)
Location: Jacksonville, FL (Deerwood)
Schedule: Monday - Friday, 9:00 AM - 5:30 PM or 9:30 AM - 6:00 PM
(Shifts may vary based on business needs)
Salary: $21/hr.
(Quarterly performance bonuses and incentives available)
Benefits:
- Comprehensive health, dental, and vision coverage
- 401(k) with matching contributions
- Tuition reimbursement program
- Quarterly performance bonuses up to $800, unit performance bonuses up to $500, and spot awards ranging from $250 to $500.
- Company-provided lunch daily
- Onsite gym and dry-cleaning services
Position Overview:
As a Bilingual (Spanish) Customer Service Representative, you will be the first point of contact for customers seeking assistance with their claims. You will play a vital role in delivering exceptional customer support while resolving inquiries quickly and accurately. This position requires a bilingual professional fluent in both English and Spanish, with excellent customer service skills and the ability to manage multiple tasks in a fast-paced environment.
If you’re someone who enjoys problem-solving, takes pride in helping customers, and thrives in a high-volume setting, this is the opportunity for you!
Key Responsibilities:
- Provide outstanding customer service by managing 30-60 customer calls daily, answering questions, and resolving claims-related issues.
- Handle escalations professionally, showing empathy and delivering clear, accurate information.
- Input and manage data for claims while multitasking across multiple computer systems and applications.
- Collaborate with internal teams and external administrators to investigate claim statuses and resolve issues promptly.
- Maintain a high level of professionalism and contribute to building strong customer relationships.
- Adapt to evolving business needs, participating in cross-training across departments to support diverse customer service needs (e.g., Credit Protection, Property & Casualty, Debt Cancellation, etc.).
- Process and verify claims information, ensuring accuracy and compliance with policies.
Qualifications:
- 1-2 years of experience with each employer, demonstrating stability and growth in previous roles.
- Bilingual fluency in Spanish and English is required.
- Ability to multitask and use multiple computer programs simultaneously.
- Previous experience in customer service within industries such as insurance, automotive, home protection, or consumer warranties is highly preferred.
- Strong verbal and written communication skills with a professional and courteous demeanor.
- High School Diploma or equivalent required; additional education or certifications in customer service, insurance, or related fields is a plus.
- Experience using Microsoft Word, Excel, Outlook, and other office applications.
Why Join Us:
- Growth Opportunities: Be part of a growing team in a rapidly expanding company that values continuous learning and professional development.
- Positive Work Environment: Collaborate with a supportive, close-knit team where your contributions are valued.
- Comprehensive Training: Initial training will be provided to ensure your success in the role. You'll participate in a classroom setting followed by on-the-floor mentoring to help you navigate our systems and procedures.
- Work-Life Balance: Enjoy a consistent Monday-Friday schedule with no weekend shifts.
If you’re ready to bring your skills to a dynamic and growing company, we encourage you to apply!
Salary : $21
