Product Implementation Trainer

The Product Implementation Trainer plays a crucial role in the seamless integration and deployment of new product or services within the organization. With a deep understanding of both the product and the specific needs of the client, the Trainer collaborates closely with cross-functional teams, including sales, development, and client support. Their responsibilities encompass conducting thorough assessments of the client requirements, developing comprehensive implementation plans, and configuring the product to meet unique specifications. This role requires a keen eye for detail, excellent project management skills, and effective communication to ensure all stakeholders are aligned throughout the implementation process. The Product Implementation Trainer serves as a bridge between technical aspects and end-user needs, ensuring a smooth transition from the initial stages of adoption to full-scale utilization, all while providing ongoing support and troubleshooting as needed. Their goal is to optimize the product’s functionality and maximize client satisfaction, ultimately contributing to the overall success and effectiveness of the organization’s products.

Key Responsibilities:

· Primary on-site lead for stadium and core product installations at go-live stage, to ensure all project deliverables are achieved and escalate as needed when issues are identified, preferably in advance to prevent delay of project.

· Scheduling and facilitating both on-site and remote training sessions with casino property staff relating to existing and latest Interblock product portfolio, including features, functionality and best practices.

· Manage field relationships with appropriate customer and property counterparts throughout post-sales life cycle for products, via regular follow-ups and proactive outbound communications.

· Deploy customer surveys to target base in order to collect direct feedback concerning products, serviceability, partnership and other areas of interest as directed by management.

· Collect, analyze and report all customer survey results to internal departments including sales, marketing, service, PMO, and leadership encompassing general and dimensional customer satisfaction indicators and direct feedback to drive continuous innovation and improvements.

· Maintain a strong relationship with all internal and external partners as part of central role within the project management team.

· Act as primary point of contact to receive, escalate and follow-up on customer requests such as product quality and performance, upgrade or changes to product mix, serviceability issues or other relevant requests.

· Act as liaison between the marketing department and property staff for ongoing and future promotional initiatives as administered, wherein the role will serve in a support capacity, including but not limited to, setup and removal of promo displays, distributing promotional material, coordinating with property floor staff and representing the company as frontline specialists.

· Collaborate with the service team on case-by-case to perform property walk-through checklist to assess current Interblock and competitor product mix on the floor and pre-installation requirements (e.g. power & data, dealer training) as determined by management in terms of timing of said visit.

· Provide regular reporting of all field visits as part of core role responsibilities.

· Act as ambassador for Interblock by always adhering to company policies around professionalism, communication, information sharing and other guidelines.

· Other duties as assigned.

Requirements and Skills:

• High School diploma or equivalent.
• Casino operator or gaming industry experience preferred.
• Strong knowledge of table or other prevalent casino games, especially within ETG segment.
• Motivated self-starter who is able to work synergistically within dynamic and varying groups or environments.
• Excellent verbal and written communication skills.
• Strong organizational skills including time management and reporting capabilities.
• Operate with a critical thinking work approach in a cohesive manner with direct and cross-departmental team members.
• Consistently work independently with minimal input and supervision and at times, make decisions with limited information with proper cost-benefit analysis.

Work Environment:

• Work primarily in the corporate office during workweek.
• Business travel as required up to 75%.
• Training sessions, promotional events, conventions, upgrades, and trade shows.
• Able to work at public venues and major events with a complex schedule and large groups of people.
• Supporting critical business needs outside of normal operating hours, which may include afterhours, weekends and holidays.
• Ability to lift and operate heavy equipment or merchandise.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person

Salary : $50,000 - $55,000