Student Health Center Coordinator

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a part-time (24-hours/week) Student Health Center Coordinator to join our team at our new Otsego Health Center, 538 Washing Street, Otsego, MI 49078! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation starting at $20.53 per hour and benefits package which includes:

• Vacation/personal paid time off
• Sick time
• 10 paid holidays
• Tuition reimbursement program
• Medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine, however, you may receive a vaccine at no cost at any of our clinic locations.

Work Schedule

Primary hours are Monday, Tuesday, Thursday from 7:00 a.m. - 4:00 p.m.

Minimum Requirements

• High School Diploma or GED
• Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment.
• Proficient in Microsoft Office Suite.
• Proficient in electronic practice management systems.
• Ability to use clerical and numerical skills to perform job duties.
• Ability to generate letters, forms, and documents.
• Ability to perform data entry, run reports, and operate common office equipment.

Primary Accountability

Functions collaboratively with the Provider, the Health Center Manager, and the Director of Operations as a member of the Student Health Center’s leadership team. Performs the reception and registration function for the clinic.

Description of Primary Duties & Responsibilities

1) Assumes overall responsibility for assigned Student Health Center functions.

• Coordinates daily flow and activities within the clinic including facility access
• Monitors and assesses all facility needs for the clinic. Coordinates needed repairs and develops compliance plans for facility, safety, and security deficiencies.
• Assists with the implementation and ongoing compliance with all organizational, administrative, and school-based program policies, procedures, and regulations.
• Prepares for and provides outreach at school sporting events, teacher meetings, parent/teacher conferences, and other school events.
• Prepares for and delivers periodic Medicaid outreach presentations.
• Assumes primary leadership and support for the Teen Advisory Committee.
• Coordinates periodic meetings of the Community Advisory Committee.
• Serves as primary liaison with the school district promoting awareness of services.
• Assists with data collection and reporting to meet school based program requirements.

2) Greets and assists patients in navigation of their visit.

• Assists patients and visitors with the sign in process and directs them to the appropriate area.
• Contacts other staff for further patient assistance as needed.
• Keeps patients informed of wait times and any delays in care.
• Deals effectively with difficult/emotional patient situations. Seeks assistance as needed.

3) Registers new and existing patients for their scheduled appointment.

• Enters patient demographic and insurance information into the electronic practice management system.
• Reviews pay source information to assure it is up to date and has been verified online at the time of the patient visit.
• Assesses the need for insurance enrollment, sliding fee eligibility, and state funded assistance programs. Assists with application process if appropriate or directs to enroller.
• Educates patients regarding financial responsibility and InterCare’s payment policies.
• Obtains signature(s) on all required forms.
• Schedules follow-up and walk-in appointments as requested.

4) Initiates the point of service payment/collection process.

• Collects patient copays.
• Creates receipts for payments collected.
• Arranges for patients to speak with financial counselor as needed.

5) Performs various clerical duties including scanning and faxing of documents and identification cards.

Description of Primary Attributes

General Development

• Requires strong customer service skills, conscientiousness, attention to detail, and multi-taking ability.
• Ability to complete job duties with speed and accuracy.
• Ability to deal effectively with a wide variety of people while developing strong working relationships.
• Works as part of a team and assists the team in meeting productivity and quality goals.
• Skill in motivation, self-direction and punctuality.
• Able to adjust to changing circumstances.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate in a clear effective manner.
• Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels.

Physical Demands

Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.