What are the responsibilities and job description for the Information Technology Support Technician position at Intercept Health?
Information Technology Support Technician
Annual compensation up to $40,000 based on education and experience.
Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has evolved year after year to fill gaps and meet the service needs of families and communities throughout the Commonwealth of Virginia.
"We help people grow and live their healthiest lives."
Our team members exhibit our VALUES - STOP & ASK:
- Service Excellence - "WOW" clients, customers, and coworkers.
- Team Loyalty - help others succeed.
- Ownership - "see it, own it, solve it, do it."
- Passion - inspire with positive energy and effort.
&
- Authenticity - be genuine and trustworthy.
- Solution Focused - overcome challenges with creativity.
- Kindness - smile, encourage, and respect everyone.
We are currently seeking an Information Technology Support Technician at Intercept Health to be responsible for all of Intercept's technological infrastructure systems, related assets, and their applicable vendor relations. The Tier 1 IT Support Technician works trouble tickets and incidents as they arise to maintain basic business functionality, documents and maintains records of changes and the steps taken to resolve problems incurred by users of computers, peripherals, network infrastructure. The Tier 1 IT Support Technician routinely stages hardware, refreshes equipment for reissue, and performs helpdesk functions for Intercept's users (which requires some travel).
Education Required: Associate's Degree in related field of IT and CompTIA A , Net , Security , Certifications highly preferred. High School Diploma or equivalent considered with 2 or more years' experience in IT help/desk or related experience.
Experience Required: Minimum of 2 years' experience in IT helpdesk or related role with a professional business or organization.
We offer a competitive benefits package for all full-time employees: * Comprehensive Health Insurance options * Dental & Vision Insurance * Health and Child Care Flexible Spending Accounts * Comprehensive Employee Assistance Program * Employer Group Life Insurance, optional buy-up insurances * Voluntary Long Term & Short-Term Disability * 401(k) Retirement Plan * Optional Pet Insurance * Paid Time Off * 8 observed holidays
Intercept Health is proud to be an Equal Opportunity Employer and embraces diversity in the workplace. We are also committed to providing a drug-free, safe workplace for our employees and the clients we serve. For more information about Intercept Health, please visit our website www.intercepthealth.com.
Salary : $40,000
