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Customer Service Representative (Medical)

Interchange RX LLC
Tulsa, OK Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 5/26/2025

Job Overview

InterchangeRx, LLC dba PDC Rx is a small business in Tulsa, OK. The mission of our team is to provide outstanding customer service to all of our clients to ensure complete satisfaction, growth, and retention. One of PDC's strongest selling points is the exceptional support we are able to provide our clients. With PDC Rx, it is never business. It’s always personal.

Our work environment includes :

  • Modern office setting
  • Free food and beverages provided in office
  • 40 cell phone reimbursement after 90 days
  • Collaborative and supportive team culture
  • Health and wellness programs

We'd love to add you to our amazing team! PDC embodies the meaning of the word support. As a Customer Service Representative, you will provide pharmacies and hospices with a customized solution to their unique set of needs. We provide personal attention to every call and fax in order to provide our clients with exceptional, accurate and efficient service. In order to excel within this position, time management, multi-tasking, attention to detail, and accuracy are all skills one must possess and be consistent with. Pharmacy technician certificate required for $18.50 pay rate.

Responsibilities and Duties

Includes, but not limited to the following :

  • Successfully work in a team environment.
  • Follow department policies and procedures.
  • Maintain a positive attitude towards clients and co-workers.
  • Accurate data entry while multi-tasking and paying close attention to detail.
  • Display a high level of confidentiality and conform to HIPAA regulations.
  • Maintain consistent professional communication through email, telephone, chat, and fax.
  • Troubleshooting with pharmacies, handling medication rejections, and prior authorizations.
  • Other duties as assigned.

    • Schedule  –  Daily and On-call schedule may vary based on department scheduling needs.

  • Training will be scheduled M-F 9 : 00 am - 5 : 00 pm. Work schedule will vary between the hours of 7 : 00 am to 8 : 00 pm after training. Work overtime, if needed.
  • We are available to our clients for after-hours emergency admit calls, etc., 24 / 7 / 365.
  • On-Call availability when needed for coverage purposes.
  • Work rotating holidays while On-call.

    • Minimum 1 year customer service experience

    Pharmacy technician certificate required for $18.50 hourly pay rate

    Starting pay is 16.00 per hour without a pharmacy technician certification

    Background check is required

    Job Type : Full-time, On-site

    Pay : $16-18.50 per hour

    Other : Additional pay for On-call and After Hours weekend pay (following training period)

    Note : We encourage you to apply if you have medical experience, especially pharmacy, medical billing and coding, etc. A working knowledge of medications is highly preferential. Starting pay is 16.00 per hour without a pharmacy technician certification; $18.50 per hour with pharmacy technician license.

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    Salary : $16 - $19

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