Customer Service Representative (Internal Only)

Our Customer Service Team is an integral part in the everyday operations of Intercity Transit. They provide information to the public regarding our services and complete trip planning duties to ensure our riders can get to where they need to go. We currently have an exciting opportunity to join our Operations department as a Customer Service Representative.

If you have: 

• A proven track record of providing exceptional customer service that reflects motivation, dependability, and friendliness in every interaction. A constant customer service mindset in solving internal and external customer needs.
• High level of empathy with the demonstrated ability to foster a participatory organizational climate that is open, positive, and supportive, while understanding the unique perspectives of others.
• The ability to work independently or as a member of a dynamic team.
• Outstanding communication and teamwork skills, working in an environment of respect, trust, and self-accountability. The ability to adapt your communication style your audience.    
• Highly motivated, maintaining a positive attitude and effectively contributing to a team environment. 

Then this position is for you!
We are looking for a customer focused, energetic individual to join our Customer Service team, as a Customer Service Representative.  This position is full-time and will provide information to the general public regarding Intercity Transit’s services and partnering transit agencies.As a Customer Service Representative, you will:

• Respond to public and staff inquiries via phone, writing, or in person concerning trip planning, schedule information, lost and found, and other transit services.
• Respond to Greyhound & FLIX Customer Service inquiries. 
• Receive customer concerns and complaints; record and forward to appropriate staff as needed.

Are you the one we’re looking for?

• High School Diploma or GED; course work or training in customer or public relations or retail sales.  
• One (1) year experience performing customer service duties with diverse customers.
• Equivalent combination of education and experience may be considered.
• Must possess and maintain a valid Washington State Driver's License; must maintain an acceptable driving record throughout employment.
• Must be willing to submit to a post-job-offer drug screen, as well as a criminal background investigation, the results of which must meet the agency’s hiring criteria. Ability to deal tactfully, patiently, and effectively with individuals from diverse backgrounds, frequently under stressful circumstances. 
• Ability to listen effectively, assimilate information, discern needs and to relate in a clear, friendly, and informative manner.
• Knowledge of Thurston County area and ability to learn, comprehend and communicate CAD/AVL maps and routing directions.
• Competent computer, data entry, writing, and reporting skills. Ability to demonstrate basic knowledge in Microsoft Office, Adobe and other Intercity Transit systems. 
• Able and willing to workdays, evenings, weekends, holidays, and occasional overtime.

What’s in it for you?

• Receive a competitive salary of $23.66- $30.27 an hour in addition to annual general wage/cost of living adjustments typically received in January and step increases (if not at top of salary range).
• Comprehensive medical, dental, and vision coverage for employees and eligible dependents.
• PERS Retirement Plans (through Washington State Public Employee’s Retirement System) along with voluntary deferred compensation plans (401k and 457) with employer match up to 6.2%.
• Up to 54 hours of floating holiday time.
• 12 to 25 vacation days per year depending upon date of eligibility and length of service.
• 12 days of sick leave per year depending upon date of eligibility. 

Ready to jump on board?

We would love for you to apply! Please submit a letter of interest and resume that includes your last ten years of work/volunteer/military/school history to www.intercitytransit.com/employment. Be advised, we will not consider incomplete applications. Intercity Transit’s preferred method of communication is via email, so an accurate and active email address is essential.

This position is open only to current Intercity Transit employees.

Completed applications must be received by 5:00pm on April 11, 2025. Possible internship opportunity may also available.

Intercity Transit is proud to be an equal employment opportunity employer and strives to provide a culturally diverse workforce. Intercity Transit does not discriminate in employment or service on the basis of race, creed, color, origin, age, sex, religion, marital status, sexual orientation, veteran status, or disability. 

We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and FR Part 40 & Part 655, which prohibits the use of marijuana at any time while employed by Intercity Transit.

Salary : $49,213 - $62,962