Restaurant Server AM

Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Club Floor Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.

Duties and responsibilities

Greet and welcome all guests and take beverage and food orders in a prompt and professional manner

• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are

clean and maintained throughout shift

• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident

to the Supervisor or Manager on duty

• Take action to solve guest problems/complaints and use established guidelines for any service recovery

to ensure guest satisfaction

• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
• May assist with other duties as assigned

Qualifications and requirements

• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Moving about the restaurant
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling
• Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.

• Being passionate about people and service
• Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
• Ability to comply to local laws regarding food handling or serving of alcohol
• Reading and writing abilities are used often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit
• Have the ability to work a flexible schedule including nights, weekends and/or holidays