What are the responsibilities and job description for the Global Brand Manager - Guest Experience Hotel Indigo position at InterContinental Hotels Group?
We are looking for a dynamic Global Brand Manager to join the Hotel Indigo Brand Team. This role offers the chance to manage the global implementation of the Hotel Indigo brand strategy, plans, and standards, with a key focus on the delivery and execution in the Americas region. You will be instrumental in ensuring brand consistency and maintaining our competitive edge, whilst designing and delivering exceptional guest experiences that directly impact guest satisfaction, elevate brand performance, and fuel growth for this premium lifestyle brand. This role requires an independent yet creative and striving mindset with excellent communication and organization skills and excellent internal and external stakeholder relationships.
Your day to day
- Manages the design and delivery of guest experience enhancements and future innovation. Champions the brand guest experience implementation for Hotel Indigo including delivery and refinement of key brand led hallmarks & initiatives based on monitoring of performance and quality evaluation outputs.
- Works with key stakeholders to define, design and execute enhancements to the brands service proposition and online service modules informed by consumer and commercial insights.
- Works with brand standards team, brand team and wider global stakeholders to support the evolution of brand standards for Hotel Indigo
- Supports Director, Global Guest Experience to develop the guest experience strategy for the brand.
- Inputs and supports the development and implementation of operational tactics that will drive performance in the areas of Guest Experience, Service, inc. Food & Beverage, Training, Quality etc. Supports and partners with IHG Operations, NHOP, functional and hotel leadership teams to ensure smooth and seamless openings.
- Leads and manages the Hotel Leadership Brand Engagement Plan and Comms Calendar
What we need from you
- Bachelor's or Master's Degree in Marketing, Hospitality, or a relevant field of work or an equivalent combination of education and work-related experience.
- Ideally minimum 5 years' experience in brand marketing or marketing experience in dynamic service / consumer led organization for a lifestyle brand
- Creative and analytical thinking with the ability to consider the wider business environment
Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
The salary range for this role is $58,844 to $125,000 This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
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Important information:
- The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Salary : $58,844 - $125,000
