What are the responsibilities and job description for the Housekeeping Supervisor position at Intercontinental St Paul Riverfront?
The Intercontinental St. Paul Riverfront hotel is proud to be a premier destination, in Saint Paul! Centrally located and set high above the Mississippi, our downtown hotel truly connects our guests with all St. Paul has to offer while we provide them with a luxurious stay. Our team members are loyal and dedicated, taking pride in providing our guests with a comfortable, memorable experience.
We are seeking a Housekeeping Supervisor to join our team! Our Housekeeping Supervisor will supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
What Intercontinental St. Paul Riverfront can bring to YOU:
- Benefits including Medical, Dental, Disability and vision insurance;
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401(k) including 401(k) match;
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Paid Time Off (both paid sick time and vacation);
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Employee Discount;
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Flexible Schedule
What you can bring to Intercontinental St. Paul Riverfront:
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
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Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
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Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
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Respond to guest requests, concerns and problems to ensure guest satisfaction.
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Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
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Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
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May assist the evening staff in the performance of duties to include cleaning of lobby, turndown service, trash removal.
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Other duties as assigned by management
We are seeking candidates with:
- Previous Hotel Housekeeping experience is required (1 year minimum)
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Previous Housekeeping Inspection experience is preferred
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Previous supervisor experience is preferred
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Ability to communicate information and hotel services to management and guests. Excellent speech communication skills for one-on-one communication with guests, other hotel associates, telephone usage and two-way radio.
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Bilingual candidates (English and Spanish) are highly encouraged to apply.
- Able to perform all essential duties and responsibilities with or without reasonable accommodation
Physical Environment:
- Exert physical effort in lifting/transporting at least 25 pounds
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Push/pull carts and other equipment up to 50 pounds.
- Bending-picking up supplies, cleaning guests rooms, turndown service, trash removal. No kneeling required.
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Mobility-continuous movement throughout the hotel
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Continuous standing - 90% of shift
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Climbing stairs, approximately 100 steps 3% of 8 hours
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Ladders - approximately 3 feet 2% of 8 hour shift
At Intercontinental Riverfront St. Paul, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our team and our community.
This employer participates in e-Verify, and following acceptance of any job offer, and start of employment, the employer will provide the federal government Form I-9 information to confirm that you are authorized to work in the U.S. If e-Verify is unable to verify your eligibility for employment, this employer will provide written instructions to provide an opportunity to contact the appropriate agencies, and resolve the discrepancy, prior to taking any action against continued employment.
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