Restaurant Server

The Server will take food and beverage orders, and will oversee and maintain the cleanliness of the bar during & after his/her shift. Responsible to serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine. Each Server's primary objective is to show our guests' quality service delivered with a smile each and every interaction The Server must be knowledgeable of food menu, spirits, cocktails and wine and with that knowledge, upsells, recommends menu items, and learns about the guest’s preferences. Must ensure that safety regulations are enforced, and supplies are maintained. 

At all times Servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed.

SCHEDULE: Primarily mornings. Must be able to work flexible schedule, weekends and holidays, based on business demands.

WORK EXPERIENCE: Minimum 1-year serving experience, equivalent, or a combination of education and experience. Minimum of one-year customer service experience in a previous position, where the primary job duty is direct customer service, is required.  

EDUCATION: High School Diploma or equivalent.

KNOWLEDGE, SKILLS, ABILITIES:

KNOWLEDGE

• Understand hotel function and guest profiles. 
• Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.
• Knowledge about spirits, cocktails, wine and more.

SKILLS

• Business communication skills both verbal and written in English. 
• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. 
• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction. 

ABILITIES

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. 
• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. 
• Ability to learn new software and computer systems. 
• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.  

PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8 hours.  Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

PREFERRED QUALIFICATIONS:

• Bilingual or Multilingual
• Prior hotel experience
• Emotional Intelligence Training 
• Alcohol Awareness Certification
• CA Food Handlers Card

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport and easy access to Napa, Sonoma and UC Berkeley. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the IHG brand, we pursue excellence in everything we do! 

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and knowledgeable Restaurant Server to join our family! The Restaurant Server is responsible for greeting guests and providing a pleasant drinking experience. The Restaurant Server has knowledge on menu items, cocktails and wine and with that knowledge, upsells, recommends menu items, and learns about the guest’s preferences. The Restaurant Server will prepare food, drinks and will handle cleaning duties as well. The Restaurant Server is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us maintain our high quality standards, who will help develop new ideas and ways to improve our guest satisfaction scores.  

If this position and The InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!