What are the responsibilities and job description for the Human Resources Manager position at InterDent Service Corporation?
Company Overview:
InterDent Service Corporation provides comprehensive dental support and administrative services to over 175 dental practices, employing more than 400 dentists across eight states. These practices, including the Gentle Dental® and Blue Oak Dental® brands, offer high-quality, patient-centered dental care. Additionally, InterDent operates Capitol Dental Care (CDC), a capitated, value-based care program in Oregon. CDC partners with coordinated care organizations to deliver dental services under the Oregon Health Plan, focusing on preventive care and improving both oral and systemic health for children and low-income patients since 1994.
Our Vision:
To provide exceptional, lifelong, integrated oral healthcare services.
Our Mission:
To enhance the quality of our patients’ lives by delivering accessible oral healthcare, essential to overall health and well-being.
Our Values:
- Commitment to Patient Care: Dedicated to delivering high-quality care while building trust and respect through education and communication.
- Operational & Clinical Excellence: Continuously evolving tools and processes to advance a culture of empowerment and engagement.
- Personal Accountability: Adheres to the highest ethical and professional standards, enhancing the company’s reputation and brand.
- Building Relationships: Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
- Creativity & Judgment: Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.
The Human Resources Manager is directly responsible for the overall administration, coordination and evaluation of the HR function for all dental and support offices in Oregon and Washington. This position is heavy on employee relations in a multi-site environment as the Human Resources Manager partners with Operations leadership and HR colleagues to develop strategies and support to meet the HR needs of the organization in the short and long term.
In total, this position supports 75 offices in Oregon and Washington and can be based out of our support center office in Vancouver, WA or Salem, OR.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs a combination, but not necessarily all, of the following duties:
- Develop and maintain a thorough understanding of the business units being supported and manage all employee relations issues throughout the region
- Build and maintain positive relationships with employees, managers, directors and executives
- Support Regional Vice President and Director of Operations in implementing performance improvement strategies
- Work with Operations leadership regarding regional development needs
- Coach leadership on performance management, behavioral issues, policy interpretations and terminations to minimize legal exposure
- Facilitate and mediate interventions in order to resolve conflict
- Lead change management projects and manage HR related communications
- Develop and deliver HR related training
- Provide direction and leadership on employee recognition programs
- Facilitate talent review and succession planning process
- Ensure compliance with Federal, State and Local laws governing employment
- Conduct investigations to resolve complaints of harassment, discrimination or retaliation
- Review and approve disciplinary actions to ensure fairness and consistency
- Partner with leaders to plan workforce reductions, including selection process and communication
- Communicate with legal counsel as necessary, may appear at legal proceedings on behalf of the Company
- Participate in departmental planning; goals, budget review, system upgrades and/or implementation
- Evaluate reports, decisions and results of initiatives to ensure continuous improvement and efficient operations
- Other duties as may be assigned or modified as business needs dictate
EDUCATION AND/OR EXPERIENCE
- A High School Diploma or GED is required
- A Bachelor’s Degree in a related field and/or HR certification are preferred
- At least seven years of HR experience, preferably in a multi-site, cross functional business unit
Salary : $80,000 - $95,000
