Job Description
Job Description
Description : WHO WE ARE :
Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.
OUR CORE VALUES : Accountable | Resilient| Service | Passion
ACCOUNTABILITIES :
- Track and Maintain Customer Satisfaction
- Manage existing relationships
- Manage Day 2 projects and pricing
WHAT YOU'LL BE DOING :
Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.Create a cadence of communication to stay top of mind to assigned accounts / projects.Identify, develop, and grow consultative relationships with key contacts for assigned accounts.Track customer satisfaction in weekly department meeting.Attend and assist with Annual Business reviews for specified clients.For projects that require design, work with design team to provide product solutions and specifications for budget development. Lead team on final deliverable and present to client.For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in Power Point, Scout etc.Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts.While company team structure evolves, support sales team with project coordination tasks such as scheduling, status reports, punch list orders, etc.Assume responsibility for growing existing accounts.Identify gaps in product and service for assigned accounts.Find ways to increase gross profit for existing customers.Act as main point of contact for day-to-day business and strategize with sales executive on how to create growth.Nurture the long-term potential of smaller accounts in high-growth industries.Conduct weekly touchpoints with dormant and existing accounts.Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.Understand the marketplace and market segments. Maintain an awareness of Continua’s competitors within key existing accounts.Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.Establish a regular cadence of communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.WHAT YOU SHOULD HAVE :
Bachelor’s Degree in Design, Business, or a related field3-5 years of experience in account management, sales, design, or project management in commercial office furniture or a related industry.Proficiency in Microsoft Office Suite, and willingness to learn other systems and programs.Solid written and verbal communication skills.Ability to work effectively within a well-defined business process.Ability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.A resilient mindset to navigate potential changes with tight turnaround times.Ability to be a resourceful problem solver : able to quickly clarify the nature of a challenge, evaluate alternatives, and propose solutions.Skills in professional communication and a willingness to grow and invest in strong relationships with customers and team members.Willingness to attend networking events, out of state industry trainings, and customer events.Ability to travel to customer sites as needed.Physical Requirements : While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and / or move up to 20 pounds. This position may require travel between offices, jobsites, and / or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.WHAT WE BRING TO THE TABLE :
A State-of-the-Art Facility with plenty of free parking, incredible technology throughout, and a multitude of workspaces at your disposalUse the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.Quarterly All Company MeetingsSeasonal Onsite Flu Shot ClinicCommunity Service opportunitiesCompany social hoursAbility to use your talents and strengths to make a positive impactCOMPENSATION AND BENEFITS :
The hiring compensation range for this position is a base salary of $70,000-$85,000. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.
Benefits available in this position include :
Medical, Dental, and Vision insuranceCompany paid Short Term and Long Term Disability insuranceCritical Illness and Accident InsuranceHSA, DCA and FSA options availablePaid time off and holidays401k Match (50% of every 1% up to 4%)Requirements :
Salary : $70,000 - $85,000
