Principal Product Manager - Conversational AI

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

What You'll Do:

• Own Product Strategy: Independently drive the vision, strategy, and roadmap for our Conversational AI products, ensuring alignment with business goals and market needs in the financial services sector. You'll tackle challenges related to scaling B2B SaaS products and navigating the regulatory landscape of fintech.
• Collaborate Across Teams: Partner closely with engineering, design, and sales teams to define, prioritize, and execute product initiatives. You'll ensure cross-functional alignment, working independently to bring products from concept to delivery.
• End-to-End Product Ownership: Manage the entire product lifecycle—from ideation to launch—while addressing the unique needs of financial institutions around scalability, security, and compliance.
• User-Centric Product Development: Conduct market research, gather insights into user needs, and incorporate them into the product strategy. You'll help shape exceptional customer experiences while keeping data privacy and security in focus.
• Innovate with AI: Leverage Conversational AI and machine learning technologies to push product boundaries, delivering cutting-edge solutions for automation, compliance, and financial transactions.
  
  

What You'll Bring:

• 8 years of experience in Product Management or related fields such as Software Engineering, QA or Product Analyst, with experience in B2B SaaS startups.
• Technical Background: A degree in Computer Science or Engineering and experience as a software engineer or technical lead before transitioning to product management.
• Proven Leadership: Demonstrated experience in managing cross-functional teams and working with engineering through the complete technology product lifecycle.
• Excellent Communication: Strong written and verbal communication skills, including the ability to present technical content clearly and confidently.
• Empathy and User Focus: Deep empathy for users, with a passion for understanding and addressing their needs.
• Product Vision & Strategy: Experience creating and executing a product vision, goals, and strategy, while managing the roadmap to ensure alignment with business objectives.
  
  

Bonus Points:

• Conversational AI and/or CX Domain Experience: Experience in Conversational AI, chatbots, or customer experience (CX) solutions.
• Developer Turned Product Manager: A background in software engineering, with hands-on technical expertise in building complex products.
• End-to-End Product Ownership: Proven ability to lead and own the product lifecycle from concept to delivery.
• Leadership Experience: Prior experience as a Technical Lead or similar role, with the ability to mentor and guide other product managers.
  
  

Compensation:

• Compensation is expected to be between $180,000 - $210,000. Position has a bonus and Stock component. Exact compensation may vary based on skills and location.
  
  

What We Offer:

• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance
  
  

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.