What are the responsibilities and job description for the Technical Customer Success Manager position at Interface AI?
What You Will Do
- Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through our platform.
- Lead the onboarding process, ensuring a smooth transition from sales to delivery.
- Gather technical requirements and artifacts and act as a technical and non-technical liaison between key stakeholders.
- Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.
- Work closely with clients to understand their needs and requirements and collaborate with internal teams to develop and deliver solutions that meet those needs.
- Proactively monitor client usage and identify opportunities to upsell or cross-sell additional products and services.
- Conduct regular client check-ins (weekly/biweekly) and Quarterly Business Reviews (QBRs) to demonstrate ROI and progress against success criteria.
- Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
- Provide clients guidance and best practices on leveraging the platform to achieve their business objectives.
- Act as an advocate for clients internally, ensuring their needs are addressed, and their feedback is heard.
- Develop and maintain a deep understanding of the market and competitive landscape and use that knowledge to inform product development and sales strategies.
- Provide regular updates and reports to internal stakeholders on client health, usage, and project status.
What You Will Bring
- 5 years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
- Strong understanding of SaaS business models and software development lifecycles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Proven ability to manage complex projects and timelines and to prioritize and multitask effectively.
- Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
- Experience working with AI-powered technologies or customer experience platforms is a plus.
- Ability to work independently in a remote environment, with high self-motivation and self-discipline.
What We Offer
- 💻 Remote First Policy
- 🏥 Medical/Dental/Vision Insurance
- 🏝 PTO & Holidays
- ✨ Life Insurance
