What are the responsibilities and job description for the Technical Customer Success Manager position at Interface AI?
What You Will Do
- Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
- Gathering technical requirements and artifacts
- Act as a technical and non technical liaison between key stakeholders
- Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
- Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
- Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
- Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
- Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
- Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
- Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
- Provide regular updates and reports to internal stakeholders on client health and usage.
What You Will Bring
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- 5 years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
- Strong understanding of SaaS business models and software development lifecycles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
- Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
- Experience working with AI-powered technologies or customer experience platforms is a plus.
- Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.
Compensation
- Base compensation is expected to be between $110,000 - $140,000. Exact compensation may vary based on skills and location.
What We Offer
- 💻 Remote First Policy
- 🏥 Medical/Dental/Vision Insurance
- 🏝 PTO & Holidays
- ✨ Life Insurance
Salary : $110,000 - $140,000
