What are the responsibilities and job description for the Collections Specialist position at Interface Americas, Inc?
Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.
Position summary:
The Collections Specialist is responsible for accounts receivable collections for Interface Americas. This role is responsible for notifying customers of delinquent accounts and the continuous follow-up of past due invoices. Duties include receiving payments, confirming payments are posted to the proper account/invoice, keeping records of collection efforts, and updating account statuses. The role is also responsible for preparing statements of accounts, refunds, offsetting credit memos, and/or cash to invoices. This position also assists the Credit Analyst with a variety of duties.
Educational requirements:
High school diploma or equivalent
Skills and experience:
Strong analytical skills
Previous Collection experience preferred
Professional phone etiquette
Computer proficiency in excel and word (Microsoft office) required
JD Edwards (E1) preferred
Must be able to enter data and review data on multiple websites
Good communication skills, verbal and written
Strong interpersonal and organizational skills
Essential duties:
Contact customers with open receivables for payment
Continuous follow up on any past due invoice until paid
Follow up with Administrative and Quality Claims for balances on the accounts receivable
Maintain and reconcile customers' accounts.
Work very closely with the Credit Analyst
Process vendor requests
Process check requests
Research Payments
Send Customer Invoices and Statements
Pull Daily Payment Details from Bank
Maintain Third Party Invoicing and Payment Portal
Maintain housekeeping
Comply with safety rules
Comply with environmental regulations
Be aware of departmental Material Safety Data Sheets (MSDS)
Perform other duties as assigned
Physical demands:
Sitting for long periods
Work environment:
Office
Location:
LaGrange, Ga
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