What are the responsibilities and job description for the Security Operations Coordinator - Night Shift (1030PM-715AM) position at Interface Security Systems LLC?
Overview
Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? Are you looking for a company that provides in-depth training and support? If you answered "Yes" to these questions, then this is the ideal job for you! Candidates must be customer service-oriented, eager to learn, and appropriately responsive to stressful situations.
We are seeking a full-time coordinator to join our team here at Interface. The iSOC is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. You will act as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.
What's in it for you?
Variety of shifts
Shift Hours: (1030PM-715AM) with 2 days off
Full benefits on Day 1 of employment to support you from the start
3 weeks paid vacation time and 10 days paid sick time
Uncapped employee referral bonuses
Customer focused, energetic and engaging work culture working as one team
Training is provided!
This is an hourly position with starting pay at $19.35/hr; bilingual-Spanish candidates will earn $1 more an hour. In Addition, we offer a quarterly bonus program with the potential to earn an additional $3,000 annually!
- Please note favorable results on a pre-employment drug screening and background check are required.
Responsibilities
Responding to alarm activations to maintain top security protocol
Visually and audibly monitor surveillance activity to:
Deter Theft
Increase safety
Drive total protection
Contacting police for emergencies
Writing reports dealing with loss prevention intervention, video surveillance, etc.
Customer queries and assistance
Safety precaution awareness
Monitor for employee theft
Qualifications
Highschool Diploma or GED equivalent
Must be available to work overtime and may be assigned mandatory overtime if the need arises
Bilingual/Spanish speaking candidates are a plus
2 years of office environment experience preferred
1-year prior call center experience a plus
Security industry and/or Dispatching experience a plus
Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats
Act as a liaison between the customer and appropriate emergency departments (i.e. police)
Strong oral and written communication skills
Strong computer skills, comfortable learning new software (typing speed of 30 wpm minimum)
Working knowledge of Microsoft office products beneficial
Must have the ability to prioritize and multi-task
Strong attention to detail and precision is imperative
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Salary : $3,000
