Site Supervisor

About Interfaith Community Services:

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250 diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Site Supervisor role, you’ll oversee shelters within the North County Inland region. Responsible for grant compliance, supervises staff, and performs related work as required, supporting the mission of Interfaith Community Services.

• Supervise Veterans Transitional Housing program, under the general direction of the Program Manager
• Supervise residential staff and programmatic activities including client conduct and accountability, incident reporting, facilities maintenance requests, staff training and follow-up for grant requirements; may perform other duties as directed by Program Manager and/or Director
• Complete intake screenings, track referrals and work in collaboration with VA Liaisons/internal/external partners.
• Provide leadership to the program staff, interns and volunteers; conducts meetings and trainings to ensure program compliance and to enhance staff skills.
• Assigns, coordinates, delegates and supervises work methods for efficiency and safety
• Attend and participates in program, agency and community meetings and trainings as needed in person and virtually as required.
• Ability to work independently and professionally with departments within the agency, partner agencies, faith centers and other community settings to best meet the needs of clients
• Provide monthly/quarterly/annual reports as scheduled to Program Manager and/or the Director as required
• Monitor internal client databases and Coordinated Entry System ensuring timely and correct data input
• Supervise staff, participate in hiring and conducting performance evaluations and provides resources and support
• Accurately records all emergencies, disciplinary, and other events that occur within programs or staff. Immediately reports medical emergencies to the appropriate agencies/organizations; administers First Aid/CPR and follow agency protocol and standard procedures in emergency situations
• Coordinates utilities checks, fire drills and other checks/repairs as needed or required to maintain facility compliance with Federal, State and Local inspections
• Monitors and reports client activity and overall program progress to Program Manager
• Monitor and conduct client intakes to shelters as needed
• Provide case management services as needed
• Handles difficult crisis situations and resolve any issues that arise
• Ability to receive calls after hours to problem solve with staff, Program Manager and/or Director.
• Performs wellness checks on residents as needed or required
• Performs additional duties as assigned

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Minimum of a high school diploma or equivalent, required.
• 2 years of experience in a supervisory role or increasing responsibility, required
• Experience working in the nonprofit, social services sector, required
• Must have reliable transportation and possess and maintain a valid California driver’s license including proof of personal vehicle insurance coverage and insurability under the Company’s insurance carrier standards.

SKILLSET/ADDITIONAL REQUIREMENTS

• Knowledge of “Housing First” strategies and low-barrier/low-demand model
• Ability to establish and maintain professional boundaries with clients
• Ability to identify problems, and research and recommend solutions
• Must have excellent written and verbal communication skills
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to complete work under time constraints
• Demonstrated experience managing multiple staff, and working with a collaborative team to drive successful projects to completion
• Knowledge of Windows operating systems as well as Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems
• Must successfully pass a criminal background and exclusion/disbarment check,
• Must successfully pass a pre-employment physical, tuberculosis test, and drug screen

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
• Must be able to perform work independently
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
• Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)
• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Prioritizes and multi-tasks work and projects requiring good memory, concentration, and analytical thinking
• Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
• Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins
• The noise level in the work environment is usually low

ADDITIONAL SKILLSETS/REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
• Ability to establish and maintain professional boundaries with clients
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Demonstrated experience working with a collaborative team
• Working knowledge of MS Office (Word, Excel and Outlook)
• Ability to work independently with minimal supervision at various sites throughout the North Coastal Region
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner

Location: Onsite/Escondido and Oceanside

Hourly Rate: $23.00-$25.00

Hours: Monday-Friday: 8am-5pm

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.