What are the responsibilities and job description for the Billing Assistant position at Interfaith Community Services?

Job Description

Description :

About Interfaith Community Services :

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250 diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do :

In the Billing Assistant role, you’ll be responsible for performing data entry and ensuring timely completion of all billing and reimbursement functions for clients in the Recovery and Wellness (RWC) Programs seeking substance use disorder (SUD) treatment within the Drug Medi-Cal Organized Delivery (DMC-ODS) System of Care. In addition, the billing assistant will be providing clerical support to staff and is responsible for answering phones, filing and faxing authorization documents to Optum Health for client treatment approval. The position also works to compile, process and maintain medical records of RWC clients in a manner consistent with ethical, legal and regulatory requirements as set forth by the California Department of Healthcare Services (DHCS) Drug Medi-Cal requirements client system of care.

Answers incoming calls and handles inquiries in a professional and supportive manner
Verifies and checks client Medi-cal insurance monthly to monitor Share of Cost (SOC) and benefit eligibility for each month of service
Opens client episodes into the San Diego Web Infrastructure for Treatment Services (SanWITS) to allow billing for DMC services
Enters discharge and closing episode data into SanWITS
Enters all client data collection into the California Outcomes Measurement System Treatment (CalOMS Tx) as required by the DHCS
Sends client SUD treatment authorizations to Optum Health and monitors treatment approval
Attends county meetings to obtain the most current information on DMC billing and data entry requirements
Operates office machines, such as photocopiers and scanners, facsimile machines, voicemail systems and personal computers
Protects the security of medical records and client information to ensure that confidentiality is protected as required by State and Federal (42 CFR) regulations
Provides administrative support to all staff and programs as requested
Participates in staff meetings and trainings
Perform additional duties as assigned by supervisor

Requirements : Who You Are :

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll :

High School Diploma or equivalent, required

6 months of relevant experience, required

Medi-Cal billing experience, preferred

Experience in billing with the SD County Drug Medi-Cal Organized Delivery System, preferred

Bilingual (English / Spanish) preferred

SKILLSETS / ADDITIONAL REQUIREMENTS

Ability to establish and maintain professional boundaries with clients

Strong customer service skills

Must have excellent written and verbal communication skills

Must be highly organized and demonstrate attention to detail

Demonstrated experience working with a collaborative team

Working Knowledge of MS Office (Word, Excel, and Outlook)

Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization

Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency

Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information

Ability to multi-task in an efficient, thorough, and prioritized manner

Ability to work quickly, accurately and independently

Ability to anticipate needs, prioritize work and solve problems

WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Must be able to perform work in a climate controlled office setting

May be subjected to adverse conditions, including contact from hostile people

Exposure to contagious diseases (hepatitis, HIV, tuberculous, etc.)

Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather

Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis

Occasionally lifts, carries and balances objects weighing up to 30 pounds

Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies

Prioritizes and multi-tasks work and projects requiring good memory , concentration and analytical thinking

Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace

Must be able to hear, see including distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins

The noise level in the work environment is usually low

Location : Escondido

Hours : Tues-Sat : 8am-4 : 30 pm

Hourly Rates : $21-$24

EMPLOYMENT BENEFITS

Paid Time Off

Paid Holidays – 13 scheduled

Flexible Work Schedules

Medical, Dental, and Vision Insurance

AD&D / Group Life Insurance

Flexible Spending Accounts – Medical and Dependent Care

Matched 401(k) Retirement Plan

Early Release Days!

Work Anniversary Bonuses

Tuition Reimbursement and Public Service Loan Forgiveness Eligibility

Employee Assistance Plan (EAP)

Home Ownership Assistance Program

Casual Work Environment

Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

Salary : $21 - $24

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