What are the responsibilities and job description for the Program Tracking Specialist position at Interfaith Of The Woodlands?
Compensation
$46,000.00/yr
Position Description
Our purpose (Why We Exist) is to keep our region a great place to do business, work and live.
Program Tracking Specialist play an integral role on the office team by handling the necessary tracking of customer services and activities allowing other staff to concentrate on providing the best services possible to customers.
Responsibilities
High school diploma/HS Equivalency and two years of college coursework OR High school diploma /HS Equivalency and two years of customer service where skills learned are transferable to a position at Workforce Solutions
Note: Each 6 months of experience substitutes for 15 semester hours of college coursework
Knowledge, Skills And Abilities
Must be proficient in the Microsoft Office Suite especially Excel.
Teaching, critical thinking and attention to detail.
Work Schedule
Monday – Friday 8:00 am to 5:00 pm with occasional weekend or evening events with advance notice.
Work Location:
In-office
Travel Requirements
Requires 10% travel and employee must comply with Interfaith’s Safe Driving policy.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Benefits
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The employee has reviewed this description and agrees that he/she is fully able and can perform the duties and responsibilities listed above.
Equal Opportunity Employer
Interfaith of The Woodlands committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Notice to Third Party Agencies
Please note that Interfaith of The Woodlands does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Interfaith will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Interfaith explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Interfaith of The Woodlands.
$46,000.00/yr
Position Description
Our purpose (Why We Exist) is to keep our region a great place to do business, work and live.
Program Tracking Specialist play an integral role on the office team by handling the necessary tracking of customer services and activities allowing other staff to concentrate on providing the best services possible to customers.
Responsibilities
- Understand the Management Information Systems (MIS) used in all funding streams of:
- recruitment/outreach,
- eligibility verification,
- tracking customer activities
- monitoring data entry and performance
- transmitting information to cooperating organizations
- Conduct recruitment (outreach) of customers through use of the MIS by sending letters and correspondence to customers as required and meeting the designated timelines.
- Verification of eligibility and employment:
- Verify continuing eligibility at the beginning of each month for customers as required.
- Verify employment for customers by reaching out to employers and other means as identified by management.
- Data enter the following actions in accordance with funding stream requirements.
- Create new customer profile records
- Enter information regarding a customer’s attendance at orientations and/or customers response to recruitment
- Enter customer service or the lack of participation in the MIS
- Ensures entries for failure to participate/non-compliance is entered accurately and timely
- Discontinue or continue financial aid
- Ensures the continuation or discontinue of financial aid; Review MIS reports to monitor need for actions described below:
- Reviews MIS reports and takes appropriate action or notifies staff of action to be taken.
- Communication
- Shares information with the system on actions that need to be taken or actions that impact the customer’s ability to receive service
- Documentation
- Prepare information and documentation to be submitted as requested and for appeals
High school diploma/HS Equivalency and two years of college coursework OR High school diploma /HS Equivalency and two years of customer service where skills learned are transferable to a position at Workforce Solutions
Note: Each 6 months of experience substitutes for 15 semester hours of college coursework
Knowledge, Skills And Abilities
Must be proficient in the Microsoft Office Suite especially Excel.
Teaching, critical thinking and attention to detail.
Work Schedule
Monday – Friday 8:00 am to 5:00 pm with occasional weekend or evening events with advance notice.
Work Location:
In-office
Travel Requirements
Requires 10% travel and employee must comply with Interfaith’s Safe Driving policy.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
- Physical Demands: prolonged sitting, standing, talking, hearing and reaching
- Visual Demands: reading and prolonged computer usage
- Mental and Emotional Demands: stress, time pressures and critical thinking
Benefits
- Medical, Dental and Vision Insurance
- Basic and Voluntary Life AD&D
- Voluntary Short & Long Term Disability
- Flexible Spending & Dependent Care Accounts
- Employee Assistance Program
- 403(b) Retirement Plan with corporate matching up to 5%; requires one (1) year of employment
- Paid Time Off
- Bereavement and Jury/Court Duty Pay
- Paid holidays
- Mileage Reimbursement
- Work with enthusiastic team members who have a passion for service!
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The employee has reviewed this description and agrees that he/she is fully able and can perform the duties and responsibilities listed above.
Equal Opportunity Employer
Interfaith of The Woodlands committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Notice to Third Party Agencies
Please note that Interfaith of The Woodlands does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Interfaith will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Interfaith explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Interfaith of The Woodlands.
Salary : $46,000
