UC ON-SITE MANAGER

Company name: Interfaith Works

Shift: Day, Weekends, Holidays

Location: Olympia Washington

Pay: $53,624.38 per year – Salary Position (Managers may receive on top of salary, an on-call stipend and overtime pay)

Pay Days: Twice a month on 5th & 20th

Benefits Provided

Holidays – 9 per year

Medical, Dental, Vision Insurance - No cost at the HMO level for employees working 25 hours and above (Begin on the 1st day of the month following 60-day probation)

Vacation and Sick Leave Provided

Training and Career Development Program

Access to free mental health counseling

The position of On-Site Manager exists to ensure that the daily life and work of the Interfaith Works Supportive Shelter at Unity Commons is carried out in a way that ensures safety, professionalism, support and respect to all who come through our doors. Interfaith Works Supportive Shelter provides 24/7 shelter and support to individuals using a lowest barrier/highest access approach for those with the most complex mental health, behavioral health, physical health, and substance use challenges.

Key Responsibilities

• Provide routine on-call coverage including nights, weekends, and holidays in rotation with other On-site Managers.

• Facilitate daily staff huddle and fill in any needed gaps to better support front line staff on site, including working the floor when the shelter is understaffed.

• Manage daily shelter operations and guide staff in setting appropriate boundaries with guests

• Troubleshoot and problem-solve issues and concerns that arise with guests, staff or day to day operations.

• Deeply understand the organization's values and model of operations to ensure fidelity and consistent services that center

• Coordinate and approve work schedules and timesheets

• Attend Manager's meetings and agency-wide retreats

• Provide on-call coverage for shifts along with shelter staff

• Engage in cross training with other managers and Support Staff to ensure a clear understanding of all organizational systems and programs.

• Be part of a supportive management team that covers for each other and supports each other in taking time off.

• Engage in professional communication and relationship with neighbors and partners.

• Prepare and submit various reports.

• Identify and resolve workplace issues, including intrapersonal dynamics, tardiness, or absenteeism.

• Other duties may be assigned.

Supervisor Skills

• Assist with hiring new Support Staff in tandem with other members of the management team.

• Ensure employees understand their duties and performance expectations.

• Provide annual performance evaluations, including future goals.

• Communicate essential information between management and employees.

• Provide opportunities for growth and development through planning, coaching and feedback, rewards and recognition, and opportunities for learning and skill development.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform the essential duties listed below.

The requirements listed are representative of the knowledge, skills, and abilities required.

• Demonstrate the necessary attitudes, knowledge, skills, willingness and self-awareness to deliver culturally competent services and work effectively in multicultural situations. This includes addressing and interrupting oppression in all forms on an ongoing basis.

• Excellent professional service and interpersonal skills with the ability to relate to others

• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency

• Very strong organizational and time-management skills

• Strong oral, listening and interpersonal communication skills and the ability to effectively and sensitively communicate with all levels of management

• Ability to cope with and defuse situations using de-escalation techniques

• Flexibility and willingness to shift priorities as needed

• Ability to use general office equipment, such as a computer, telephone, printer, copier and badging system

• Intermediate level knowledge with Google products and ability to quickly learn new system programs

• Ability to set and model appropriate boundaries and maintain calm demeanor in a chaotic setting

• Highly motivated, resourceful, flexible, and possesses a positive attitude and sense of humor

• Exhibits compassion and empathy and an ability to gain trust and work respectfully with individuals from all ethnic, social, economic, and sexual orientation backgrounds regardless of any housing, mental health, behavioral health, physical health, or substance use challenges an individual may be facing.

• Have access to reliable transportation and be able to arrive on time each day.

• Experience and clear understanding of social media and word processing programs including Google Suite: Google Drive, Docs, Gmail, Sheets, etc.

EDUCATION and EXPERIENCE:

• No educational requirement.

• Previous managerial experience, preferably in a social service/non-profit, preferred.

• Experience in direct service and community organizing is desirable; personal experience and understanding of the homeless population may be substituted.

• Must successfully pass required background checks prior to an offer of employment.

• 2 years’ experience in direct service and community organizing; personal experience and understanding of homeless, physical, mental and substance use related health service systems preferred.

Certificates, Licenses, Registrations:

• Must have a valid state driver’s license or ability to obtain one and willingness to disclose driving record.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is frequently required to lift, bend, stoop and climb.

• Ability to converse with and listen to people in many different settings while maintaining focus.

• Ability to use a computer and telephone, as well as other standard office equipment

• Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis

• Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds

• Work takes place in a social services environment where long periods of standing, working on a computer, walking to various work areas, and going up and down stairs

• Ability to work in an environment where there may be animals present, including dogs