What are the responsibilities and job description for the Hospice CSR / Client Service Representative position at Interim HealthCare of Central VA?
Hospice Client Service Representative
in Virginia Beach!
Experience a culture that values CSRs for the vital role they play. At Interim HealthCare®, you’ll be part of an organization that cares for its employees as much as the clients and patients they serve.
Since 1966, Interim HealthCare has been an employer of choice to CSRs seeking a fulfilling career where management supports them for the meaningful work they do. Our leadership team is comprised of more than 65 percent nurses and medical professionals, so we understand what it takes to deliver exceptional care and stand ready to support you. If that’s the kind of company you thrive in, you are made for this!
Our Client Service Representatives enjoy some excellent benefits:
- Competitive salary
- Monday-Friday 8:00am-5:00pm
- Make a positive impact in the lives of others through the work you do
- Family-oriented culture that promotes work-life balance
- Online training, growth and ability to earn CEUs
- PTO, Holiday pay, Medical/Dental/Vision & 401(k) Benefits offered
As a CSR, here’s a big-picture view of what you’ll do:
- Receives and coordinates all incoming calls and routes correctly to team.
- Communicates with patient and family regarding services.
- Prepares reports as needed for data tracking.
- Monitors fax queue and manages labeling items in fax and sending out to team in timely manner.
- Uploads consents and other pertinent documentation as needed into EMR system.
- Prepares all Hospice and Palliative admission packets.
- Monitors and manages all office and patient supplies as needed.
- Collaborates effectively and efficiently with intake team (including cross training for referral entry for all service lines, obtaining insurance verification and authorization, obtaining POCs, etc.)
- Calls for appointment reminders and scheduling assistance as needed.
- Manages Emergency Preparedness binder.
- Ensures all assigned office functions are completed in compliance with federal, state, local laws regulations as well as all policies, procedures, and standards of Interim HealthCare.
- Completes other assignments as requested and assigned.
- May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
A few must-haves for Client Service Representatives:
- Associate’s degree or equivalent years of training and work experience
- Minimum of 2 years of experience in healthcare or a related industry
- Understanding of state and federal home care standards and regulations
- Excellent oral and written communication skills with clinical and non-clinical staff
- Strong organizational skills, attention to detail and computer software proficiency
- Ability to learn and efficiently use company software programs (Microsoft Outlook/Teams/Excel/EMR systems, etc.).
- Strong customer service skills including proactive identification and resolution of customer service issues.
Why Work for Interim HealthCare?
Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300 offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.
Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
